Who We Are
Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.
We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.
What We're Looking For
This position reports directly to the Head of Talent Management. We want candidates who are collaborative, drive for results, are resourceful, demonstrate strong analytical and project management skills, and are passionate about Talent Management. If you are all these, we want to talk to you.
Responsibilities:
Learning Coordinator:
- Provide coordination and logistics support for the execution of development programs, all in-person and virtual workshops, Kick Offs, and celebrations, including equipment, materials, and scheduling to ensure smooth execution
- Assist with research, preparation and delivery of development programs, both those built internally and those leveraging external partners
- Liaise with other departments to confirm speakers and topics in training programs
- Collect and analyze feedback from participants to identify strengths and weaknesses in programs and suggest improvements
- Leverage LinkedIn Learning to find and propose tailored learning solutions, and embed into existing development programs
- Prepare regular analytics reports on program completion metrics, event/session attendance, and LinkedIn Learning utilization for stakeholders, highlighting trends, feedback, and other relevant metrics
- Stay up to date on trends and best practices in talent management, learning and development
- Assists in creating marketing campaigns and ways to advertise our development programs
LMS Administrator:
- Maintain Cross River’s Learning Management System (“LMS”), powered through Workday, and act as the internal LMS expert and administrator
- Perform LMS administrative functions such as creating and managing courses, updating course properties, curricula, certifications, and enrolling users
- Assign relevant instructor-led training (ILT), online training (OLT) and/or materials, evaluations, and surveys to LMS users per business requirements
- Maintains records of training and development activities and attendance
- Provide end-user troubleshooting, issue remediation, and support
Administrative Support:
- Maintain Talent Management team’s training budget; capture and update records and reports of expenses
- Provide administrative assistance to the Talent Management team, including tracking expenses, preparing presentations, scheduling complex meetings, and other tasks
- Partner with Procurement / Legal to set up, execute, and manage vendor contracts
- Assist our People Experience team with other related projects and tasks as needed
Qualifications:
- Bachelor’s degree in associated field to experience
- Minimum of 3 years demonstrated learning and talent development experience
- Excellent organizational, project management, time management skills; ability to juggle competing demands, along with flexibility to pivot due to changing priorities
- Highly motivated self-starter
- Excellent interpersonal and communication skills, with the ability to build relationships at all levels of the organization
- Attention to detail and commitment to quality
- Demonstrated ability to work independently as well as collaboratively within a team setting
- Proficiency with various training platforms and tools, and video editing software.
- Ability to design visually appealing presentations
- High proficiency in MS Office (Word, Excel, Outlook, Power Point) is required; proficiency in Canva preferred
- Knowledge of banking/finance industry regulatory compliance and standards is preferred
- Proficiency with Learning Management Systems and advance technologies required; Workday, LinkedIn Learning, and Canva knowledge is preferred
Competencies:
- Excellent communication skills
- Strong interpersonal skills
- Highly collaborative; great team player
- Well-developed planning and organizational skills
- Meticulous attention to detail
- Project management skills
- Analytical skills
- Problem solving skills
- Ability to confidently interact with senior management and partnerships at all levels of the organization
#LI-ZN1 #LI-Hybrid
Salary: $70,000.00 - $95,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
