As a Talent Development Specialist, you will work alongside others in the team on the development, implementation, and evaluation of Europe, UK & Africa’s training and onboarding initiatives for service and support teams. You will work alongside key stakeholders to analyze business needs and ensure programs deliver measurable results for the business. You will deliver scheme training as well and support with any other TD duties as reasonably required.
Key Responsibilities:
The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.
- Develop and Implement Training Programs: Create and deliver training initiatives, including onboarding, skill-building, and continuous learning, ensuring alignment with business needs and goals.
- Maintain Training Records and Administer Programs: Manage training documentation, update records, and produce data to demonstrate ROI, ensuring consistent quality across all training modules.
- Incorporate Industry Trends and Best Practices: Stay current with talent development trends, continuously improve programs, and integrate innovative approaches to keep training relevant and effective.
- Leverage Technology for Training Delivery: Use learning management systems and other tech tools to streamline processes, track progress, and enhance the learning experience.
- Measure and Evaluate Performance: Define and monitor KPIs to assess the impact of training programs, making data-driven improvements and ensuring results meet organizational objectives.
- Collaborate and Engage with Stakeholders: Work with HR, managers, and other teams to align training efforts with company goals, and foster a culture of engagement through communication and feedback.
Behavioral Expectations:
As a Talent Development Specialist you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude. You will be expected to showcase the ability to break down complex global challenges into manageable solutions, relevant to each region ensuring we are as aligned as possible globally.
We encourage diverse philosophies, cultures and experiences.
We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs
Requirements
Please note that this position is to be Cape Town, South Africa-based.
Education and Experience:
- Minimum of a High School Diploma required.
- Bachelor’s Degree in Human Resources, Organizational Psychology, Business Administration, Education, or a related field is optional but recommended.
- Relevant certifications are beneficial, such as Certified Professional in Learning and Performance (CPLP), SHRM Certified Professional (SHRM-CP/SCP), or Certified Professional in Training Management (CPTM).
- Practical experience in hands-on projects and real-world scenarios within talent development is preferred.
- Knowledge and experience in key Learning & Development practices are advantageous.
Role-Specific Competencies:
- Strong communication skills in professional English (at least C2 proficiency). Additional German and or French beneficial.
- Committed to professional development through workshops, conferences, and relevant training.
- Proficient in using training systems and tools, such as Ten Learning Online, Rise, Piktochart, PowerPoint, and Teams.
- Strong understanding of training design, including needs analysis, setting learning objectives, and evaluating training effectiveness.
- Capable of confidently delivering training both in-person and remotely, creating an engaging learning environment.
- Demonstrates effective time management, accountability for meeting deadlines, and proactive communication about project timelines.
- Builds and leverages relationships across departments and regions to enhance learning initiatives and provide support where needed.
- Flexibility : due to the nature of our global business it may be required on occasions to work outside the normal office hours (Mon-Fri ; 08:00/09:00 - 17:00/18:00).
Behavioral Expectations:
As a Talent Development Specialist, you will be expected to role model the behaviors associated with our Ten Standards and core business values: Member Focused, Trustworthy, and Pioneering.
We encourage diverse philosophies, cultures and experiences.
We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
Specific behavioral traits we want to see:
- Advocate for personal & professional development, and can provide evidence of their growth mindset
- Ability to influence team performance and culture
- Demonstrates a willingness to learn TD specific tools and methods
Guidelines for Hybrid/Home Office option:
- Located in South Africa
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in office
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Rewards designed around you:
- A competitive salary depending on experience.
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
- ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
- Safe & secure offices in the Foreshore with complimentary off-street parking.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video This is what we Do!
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”
Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 20. October 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!
