Talent Acquisition Specialist

Job Title: Talent Acquisition Specialist

Type of employment: Permanent, full-time

Location: Remote

About ZigZag Global 

 
We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop. 

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading Enterprise retail clients are Inditex (Zara, Bershka, Pull&Bear, etc.), Superdry, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, SkyNet and FedEx.

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns. 

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.

Person’s profile

We are in search of a hands on Talent Acquisition Specialist who resonates with our Purpose, Vision, and Values and is eager to contribute to a team where these principles are more than words – they guide our actions. Your commitment to fostering positive relationships, whether with colleagues or customers, will help create an environment where everyone feels appreciated and valued.

About the People Team

Our existing People team is made up of a People Ops Specialist based in the UK and a People Generalist based in Bulgaria both reporting to our People & Culture Business Partner, based in the UK and part of the Senior Leadership Team, overseeing both people ops and culture company wide.  We’re a small team looking after 180 employees (and steadily growing) and we’re passionate about ensuring every employee at ZigZag has the best possible employee experience. We’re here to support employees – they’re our clients!

This is a great time to be joining the team as we’re in the process of building out all our processes and establishing the function. You’ll have the opportunity to help shape our processes, philosophies and culture.

Requirements

Role Summary:

This role is a stand-alone talent role within the people team and will own the recruitment process from a people team perspective and partner with hiring managers, guiding them through the recruitment process from start to finish; helping them to recruit the best possible talent for the role, as fast as possible.

Detailed areas of Responsibility:

• Own and run the global recruitment process within ZigZag (we currently hire in the UK, Bulgaria, Portugal and Germany)
• Partner with hiring managers throughout the recruitment process by:
• Advising on and facilitating the interview process
• Helping to refine job descriptions and adverts
• Understanding hiring managers needs and likely candidate profiles for each role
• Sourcing and identify potential candidates
• Screening candidates
• Manage the candidate experience – being main point of contact throughout the process
• Manage our ATS, Workable
• Help to build our employer brand, working closely with marketing

What you’ll need to be successful:

• Solid prior experience in recruitment (internal or agency)
• An iterative approach to the screening and recruitment process, working collaboratively with hiring managers and teams to find the perfect hire
• Ability to fostering positive relationships with hiring managers, team members and candidates alike, putting we before me.
• Experience with successfully using LinkedIn Recruiter outreach
• Great communication skills
• A tenacious attitude towards continuously improving our ways of working and innovating our processes through your expertise.
• Adaptability to roll with zig days and zag days, embracing flexibility and adaptability, recognising that workdays may present unexpected shifts and challenges.

Benefits

What benefits you’ll receive: 

• Competitive salary
• Additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Collaborative working environment
• Remote or hybrid work options – remote working with possibility to work from our Varna office
• Healthcare insurance with dental service included
• Mental Health Support
• Food vouchers (160 BGN/month per person)
• Option for a Multisport card at a discounted price
• Option for a Parking card at a discounted price for our office in Varna
• Annual L&D budget
• Employee referral bonus scheme
• Company-sponsored certifications and courses
• Office Equipment Budget

Passionate and Collaborative Minds Wanted:

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.