Talent Acquisition Manager

Position Overview: 

The Talent Acquisition Manager serves as the subject-matter expert in all facets of full-cycle talent acquisition and ensures there is a robust and effective recruitment environment that positively impacts new hire retention.  Participates and/or leads projects and initiatives to meet the recruitment goals and timelines. Builds and develops excellent working relationships with internal and external stakeholders to develop a thorough understanding of business needs to identify strategies to meet the current and future talent needs of the organization.  

Primary Responsibilities: 

• Provides leadership and vision to the Talent Acquisition teams, by having a continuous improvement mindset, bringing new and effective techniques for candidate sourcing, screening, interviewing, hiring, and retention.  

• Collects data and develops metrics from the Company Applicant Tracking Solution and other data points to effectively analyze key recruitment activity to understand and improve recruiting effectiveness. 

• Responsible for the coordination of Talent Acquisition at multiple locations.  

• Audits site TA teams to ensure compliance with Corporate initiatives, policies and procedures 

• In partnership with Site Human Resources, mentors and develops the TA personnel in the effort to continuously provide a learning environment which promotes excellence and growth. 

• Keeps informed about all TA-related legal and regulatory issues that are pertinent to their country and recommends changes to Corporate Human Resources as required. 

• Drives communication and teamwork amongst the TA teams to ensure there is continuous and comprehensive feedback from Operations on the quality of candidates

Requirements

• Bachelor’s degree in HR Management, Business Administration, or related field.  

• At least 7 years of demonstrated progressive responsibility in Talent Acquisition  

• At least 5 years of experience in a talent acquisition management or supervisory position 

• Demonstrated experience in designing, developing, and implementing Talent Acquisition strategies to meet Company needs 

• Previous recruitment experience in a BPO or Call Center environment preferred

• Bilingual in English and Spanish required 

• Previous experience leading teams at multiple sites preferred 

Benefits

• All benefits required by law
• Life insurance
• Savings plan
• Paid training