Talent Account Director – LinkedIn Talent Solutions
Location: Mumbai/Gurgaon/Bengaluru
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, allowing you to work from home and commute to a LinkedIn office as needed.
We are looking for an Account Director to join our team within the key accounts vertical, the most critical segment in LinkedIn Talent Solutions (LTS) business in India. As a trusted adviser, you will have a relentless focus on bringing value to our large enterprise customers. Your primary responsibility will be to help our customers effectively engage with our solutions (Talent & Learning) and contribute to their growth and success.
In this role, you will demonstrate a strategic approach to selling and aim to meet/exceed revenue goals. However, your utmost priority will always be the best interests of your clients, acting as their internal advocate to ensure they are set up for success.
Join us in this Key Accounts team and make a significant impact on our LTS business in India.
Responsibilities:
- Conduct thorough research on the customer's business, preparing thoughtful questions and insights in advance of customer meetings.
- Ask layered, open-ended questions to understand and clarify customer objectives and challenges beyond surface-level details.
- Build relationships with multiple stakeholders (vertically and horizontally) across the customer's organization.
- Shift communication style and content to fit the needs of different stakeholders.
- Lead with solutions aligned to customer objectives, rather than focusing solely on products.
- Drive customer decision making by achieving a shared vision and considering value propositions that tie all stakeholders together.
- Apply business acumen when crafting and negotiating commercial agreements.
- Use data and insights to support investment recommendations or overcome customer objections.
- Proactively mitigate churn risk by adopting a smart, customer-centric approach.
- Engage customers throughout the process to confirm and clarify value and adapt strategies when needed to optimize ROI.
- Drive customer growth by proactively identifying opportunities to deliver greater customer value.
- Apply business acumen in account planning by considering economic, industry, and company factors with a customer-centric lens.
- Map all key stakeholders in an account to assess the strength of the account relationship and create an account outreach strategy.
- Agree to joint accountability with colleagues and cross-functional teams for optimal customer success.
- Demonstrate discipline in territory and account planning, forecasting, and quota attainment.
- Follow best practices when using CRM and other sales tools to manage the sales and buyer cycles.
Basic Qualifications:
- 5+ years of applicable sales or customer success or client partner experience.
Preferred Qualification:
- Experience with HR software
- Experience with SaaS opportunities and Salesforce.com platform
- Experience selling IT solutions
- Knowledge of software contract terms and conditions with the ability to create fair transactions
- Strong negotiation and accurate forecasting skills
- Experience carrying a revenue target with the ability to develop compelling strategies that deliver results
- Excellent communication, negotiation and forecasting skills
- Demonstrated ability to find and manage high-level business in an evangelistic sales environment
- Ability to gather and use data to inform decision making and persuade others
- Ability to assess business opportunities and read prospective buyers
- Ability to orchestrate the closure of business with an accurate understanding of prospect needs
- Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
Suggested Skills :
- Strong operational
- Customer-centric
- Strategic
- Multi-threading
- Strong collaboration skills
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
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