Location: Prudhoe - Office Based
Salary: Up to £22,308.00 per annum
Working Hours: Monday to Friday 9:00 - 17:30 (37.5 hours)
Key Responsibilities:
- Arranging network-related services.
- Porting numbers.
- Organising kit delivery.
- Requesting engineering resource and provision and sign off by the customer.
- Updating internal platforms, systems and third party portals. Communicating with internal departments, suppliers and Daisy customers.
- Excellent communications skills; verbal and written.
- Enthusiastic and willingness to learn and adaptable to change.
- Experience of dealing with customers, internal colleagues and suppliers in relation to progressing and coordinating key components of an order.
- Previous telecoms and order management experience desirable.
- Ability to work under pressure and multi task.
- Be prepared to own an issue and see through to resolution by liaising with internal departments to provide a timely and satisfaction resolution for the customer; being the customer advocate.
- Excellent service skills with a key focus on internal and external customer relationships.
- Strong team player but able to work independently.
- Experience of working on in house systems and sound working knowledge of Word & Excel.
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
