The Systems Optimization Manager will be responsible for optimizing and assisting with ongoing management of operational processes that span across our technology platform, especially Salesforce, aligning them with Privia Health’s mission to optimize healthcare delivery through an integrated and efficient approach. The Systems Manager leads requirements gathering, synthesizes business needs into actionable user stories, and collaborates with leadership across departments to enforce process governance. This role requires a blend of technical expertise, leadership skills, and strong cross-functional communication abilities to successfully manage complex processes and drive organizational improvement initiatives.
- Serve as the central point of contact for managing and overseeing cross-functional processes across our technology platforms, especially Salesforce, ensuring these align with the standards and goals of the company.
- Develop and implement governance structures that ensure clear accountability for operational processes across all teams within Privia Health.
- Facilitate regular governance meetings to drive decisions, build consensus, and prioritize key initiatives across teams involved in supporting our Care Centers. Set governance standards that dictate the way we use and interact with our CRM platform.
- Lead discovery and requirements refinement sessions to uncover customers’ business, functional, and technological needs.
- Synthesize requirements into user stories and partner with the Product team for solution design and build
- Perform fit-gap analysis between our various operational tools and client requirements
- Work with leadership across Privia’s various functions (including Practice Operations, Revenue Cycle Management, and Clinical Operations) to develop a unified strategy for process governance and improvement.
- Act as a liaison across all departments to ensure that governance initiatives and process improvements are effectively communicated, implemented and adhered to.
- Support teams in implementing new processes and monitoring their effectiveness to ensure continuous alignment with Privia’s goals. Develop reporting to track these success measures.
- Establish performance metrics and service level agreements that hold teams accountable to the highest level of operational excellence
- Perform other duties as assigned
- Bachelor’s degree in Business, Healthcare Administration, or a related field preferred or relevant equivalent experience.
- 3+ years of experience in business analysis or process improvement, preferably in a healthcare setting or with experience in healthcare governance.
- Strong understanding and experience with Salesforce
- Familiarity with healthcare operations, especially around practice management, care delivery, and revenue cycle management.
- Strong background in conducting gap analysis, process optimization, and implementing governance structures.
- Proven ability to work collaboratively across clinical, operational, and administrative teams to achieve business goals.
- Excellent analytical and problem-solving skills, with the ability to turn business requirements into actionable solutions.
- Strong communication skills with experience presenting to leadership and stakeholders at various levels.
- Familiarity with project management methodologies, such as Agile, is a plus.
The salary range for this role is $105,000 to $125,000 in base pay and exclusive of any bonuses or benefits. This role is also eligible for an annual bonus targeted at 15% & restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
All your information will be kept confidential according to EEO guidelines.
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.
