Systems Operator

Job Title:

Systems Operator

Department:

Warehouse BC

Terms of employment:

 Full-Time, Hourly

Reports to:

Victor Ali, Logistics Manager

Rate:

Starting at $21.82/hr

Location:

Vancouver, BC

Submit Applications by:

12 PM PST, Tuesday November 19, 2024

*Eligibility: Open to impacted Vancouver Staff who are currently holding a Systems Operator role or have held the title in the past 5 years with experience in at least 1 department and 3-5 holiday seasons 

 

The Role: Systems Operator 

Availability: Full-time with an ability to work mornings, afternoons, and occasional overtime, holidays and weekends. 

Lush Global supports more than 250 retail stores in Canada and the USA, a mail order business based in Vancouver and manufacturing centers in both Vancouver and Toronto. 

Reporting to the Logistics Manager, the Systems Operator is responsible for effectively transporting materials to customers, ensuring service requirements are met while optimising costs. The role focuses on delivering and maintaining a high level of service to customers through proactive communication and providing transparency throughout the transportation process. Working with the distribution team, the Systems Operator will participate in leading and executing transportation projects to improve both operational results and service levels to customers. 

As a Systems Operator, you bring LUSH’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. 

As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyze and respond to your learner’s needs. Our Lush staff live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife

The Systems Operator undertakes the following RESPONSIBILITIES:

• Manage transportation portfolio by ensuring financial and operational performance are in line with company objectives 
• Coordinate transportation activities between operations and internal business units 
• Confirm transportation services and execute according to contract standards 
• Partner with retail, demand planning and other Lush teams to assure sales order processes 
• Identify and recommend transportation improvements, proactively analyzing transportation performance results against benchmarks 
• Cultivate strategic partnerships with demand planning and other Lush teams 
• Review forecast and capacity requirements to ensure transportation providers can execute freight volumes. 
• Execute and implement assigned projects and initiatives 
• Have a full understanding of our Sales order process and support all aspects of sales orders
• Establish transportation SOPs to ensure shipments are compliant with transportation SLA
• Execute the daily processing and posting of sales orders, waybills.
• Loading of all allocations and management of store back orders
• Print pick sheets for the picking team at required times
• Review shipping schedule against orders received and highlight any potential issues with Warehouse Manager
• Partner with Item set up team to ensure quality check is maintained
• Maintain shipping schedule on request of stores and Freight team for both coasts.
• Maintaining Biofresh Sales orders to ensure fulfillment.
• Provide meaningful commentary to customers and stakeholders relating to transportation results
• Attend strategic meetings as requested
• Provide daily and weekly reports in all aspect related to systems
• Support the implementation of Good Manufacturing Practices (GMP) policies as needed and prepare and monitor all required documentation
• Proactively shifts expertise to support all roles within the site, including covering absenteeism and production increase requirements as needed

You bring the following QUALIFICATIONS:

Required:

• Current Lush Employee
• Currently holding a Systems Operator role within Lush or have held the title in the past 5 years (with experience in at least 1 department and 3-5 holiday seasons) 
• LUSH distribution/warehouse experience required 
• One year experience with Retail Comms communications. 
• At least two years of direct experience working in supply chain 
• At least two years of direct experience in freight/transportation 
• Self-directed and driven to achieve desired results 
• Service orientated with keen attention to detail and diligent on follow-up 
• Proficient with MS Office Suite 
• Fluent with excel and must have good understanding of formulas and macros 
• At least four years experience with AX Dynamics

 

Questions? Email us: [email protected]  (Please do not apply through this email)

Deadline: 12 PM PST, Tuesday November 19, 2024

Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer. 

Only select applicants will be contacted for an interview based on the eligibility requirements and their qualifications. The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Our business practices strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known. LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.

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