WHO WE ARE
At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.
We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.
Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.
With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.
At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.
Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!
About the team:
The Systems Integration Engineers team within Trustly has the purpose of providing technical support to Merchants, covering those in the integration phase to those already in Production. This support is given through the analysis of cases coming from traders or from internal teams, escalating to other times when necessary. Not just limited to case support, the team also supports debugging support with Merchant and technical support in-house. Together with the entire Merchant Services team, it is a communication interface between merchants and Trustly's internal teams.
What you will do:
Be a point of escalation for the Merchant Services team on internal technology and third party processing partner issues.
Work with Dev/Product Support to resolve escalated issues from the Operations and Integrations teams.
Be a liaison between Dev/Product and Merchant Services teams.
Be a Subject Matter Expert (SME) in existing and new Trustly technology for all Trustly teams.
Share Subject Matter Expert (SME) knowledge on multiple channels: a ticketing system, public forums, online chat, social networks, client calls, and more.
Work on Account Configuration and Operational tasks to support the Integrations team.
Be part of a 24/7 service in support of the Merchant Services team.
Create and maintain documentation.
Who you are:
Excellent English skills (written and verbal).
The candidate must be able to develop simple solutions using Java or C#, JavaScript, HTML and database queries.
The candidate must know how to do RESTful API calls.
The candidate must be able to debug and investigate issues raised by merchants and Trustly's teams.
The candidate must be able to quality assure the new features delivered provided by Product will suffice Merchant's needs.
Knowledge of other Trustly adopted technologies: AWS Cloud Computing, Salesforce Service Cloud and Database queries.
Plus, ideally:
Previous knowledge of mobile platforms;
Previous experience in cloud software development;
Previous knowledge of payments services;
Our perks and benefits:
Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
Life insurance with differentiated coverage;
Meal voucher and supermarket voucher;
Home Office Allowance;
Wellhub - Platform that gives access to spaces for physical activities and online classes;
Trustly Club - Discount at educational institutions and partner stores;
English Program - Online group classes with a private teacher;
Extended maternity and paternity leave;
Birthday Off;
Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance;
Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
#LIRemote
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.
