The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
Duties and Responsibilities
- Install, configure, and maintain Linux operating systems and applications
- Monitor system performance and troubleshoot issues.
- Monitor and resolve problems in our system design and operations, and help our Network Operations Team with related support tickets
- Continuously analyze, research, and make recommendations in improving server system performance
- Support in systems and network changes when needed, including spearheading the procurement and completion of requirements in collaboration with internal teams
- Support in updating network and systems procedures and assist in facilitating changes
- Responsible for information management and data repositories
- Development of tools to support the network and systems infrastructure
Qualifications
- With at least the equivalent of 3 years work experience, in a Linux production environment
- Knowledgeable about “infrastructure as code” concepts and experienced in creating deployments using code as opposed to manual configurations; Ansible experience preferred.
- Experience being responsible in responding to incidents in production, problem management, and change management
- Experience and expertise in the following is an advantage:
- Using a system provisioning framework (Puppet, Chef, Ansible),
- Scripting (Bash, PERL, Python) to automate operational tasks in production
- Hardware virtualization (KVM, Proxmox), and system containers (Docker, Kubernetes)
- Understanding of networking concepts (TCP/IP, DNS, DHCP) and experience in network configuration
- Common Internet protocols (HTTP, DNS, SMTP, etc.) and usage of networking software (Apache, Postfix, BIND, Dnsmasq, OpenSSH, OpenVPN, curl)
- Proficiency in using monitoring and analytics tools (Nagios, Zabix, Prometheus, check_mk, Grafana)
- Proficiency in shell scripting (bash) and familiarity with programming languanges like Python and Perl.
- Directory services using LDAP/LDAPS on a production environment a big plus.
- With strong communication skills, openness to new ideas, resourceful, and eager to continuously learn
- Certifications in the areas of Linux Administration, though not required, is a plus.
- Experience working on a data center environment a plus.
Hiring Process
Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.
Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.
