Systems Engineers are responsible for the health and maintenance of all internal systems and multi-tenant infrastructure in the environment at all locations, and for recognizing and taking ownership of systems related issues. Their responsibilities will include the administration and support of all internal servers, storage arrays, cloud nodes, and backup servers. Systems Engineers may be a technical point of escalation for any trouble ticket that the Support Teams are unable to resolve. Systems Engineers are responsible for the successful implementation, operation and support of new product offerings, identifying critical patch deployments, and researching, testing and deploying new technologies.
Systems Engineers will regularly take part in various operations-oriented improvements or enhancement projects. Systems Engineers are responsible for creating and executing work plans for escalated events requiring their assistance and ensuring that issues are resolved as quickly as possible. They are responsible for identifying trends, chronic problems, risks and root cause analysis as well as establishing plans for resolution of these issues. The Systems Engineers are the owners of all internal systems including but not limited to Active Directory, two-factor authentication, outgoing mail exchange cluster and Ntirety web/database servers, cloud nodes, storage arrays, Ntirety environment and backup servers.
Though not required, a Systems Engineer should be able to understand the basics of programming and be able to automate tasks using scripting or any of the server automation platforms that is in common use.
Systems Engineers are also responsible for the administration and upkeep of packages in the automated deployment portal. In addition, Systems Engineers will be asked to provide Sales & Solution Architecture with pre-sales assistance and research on complex builds as well as handle escalated technical issues from the Solutions team.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
· Be technical point of contact during escalated multi-tenant infrastructure events.
· Review internal and multi-tenant environments to identify any performance and availability risks; communicate identified risks internally; develop risk mitigation plans.
· Train Solutions team to be able to assist with day to day tasks.
· Attend weekly meetings for escalations, CAB and IRB; provide input and take actions as required to ensure highest levels of service availability and performance for our customer base.
· Continuously develop industry knowledge and learn new technologies to stay current.
· Be held accountable for maintaining ITIL and similar compliance processes.
· Follow and enforce our standard, documented Change Management Policy, Procedures and Checklists.
· Work on internal projects and tasks as required.
· Handle Escalated customer facing issues as needed.
· Take part in Operational & Strategic Projects.
· Maintain Automated Provisioning System.
· Documentation of processes and procedures.
· Documentation of new and existing solutions and special configurations.
· Work with third party vendors.
· On Call rotation for relevant system issues.
· Must deliver an exceptional customer experience every day.
· Other tasks as assigned.
Requirements
· Minimum 5 years’ experience in related field.
· Must have excellent functional knowledge of Cloud and Infrastructure Components
· Understanding of Various Cloud Computing Technologies IE: KVM, VmWare, HyperV
· Strong understanding of Operating Systems IE: Windows and Linux
· Understanding of Storage Technologies IE: Netapp and Pure Storage
· Experience with various backup technologies IE: Veeam, Commvault, ConnectWise Server Backup
· Ability to learn and communicate technical information.
· Must have excellent written and oral communication skills.
· Must possess strong interpersonal skills to work in a dynamic and fast-paced environment.
· Bachelor’s degree or equivalent work experience.
Benefits
• • Competitive remuneration package and company bonus scheme + great social benefits
• • 25 days paid holidays annually to help nurture work-life symbiosis
• • Free transportation for the night shifts
• • Additional Health Insurance package, including extensive medical, dental & vision care
• • Multisport Card
• • Corporate events and various social committee activities
• • Free fruit and catering in the office as well as a great variety of snacks and drinks
• • An open, casual environment that gives you plenty of freedom to realize your ideas
• • A culture that embraces change, speed and getting things done while balancing your personal freedom
• • Long term career opportunities and professional growth in a global company
• • You’ll work with an outstanding group of smart, friendly and driven people in one of the most innovative tech companies in Sofia
