Architecting complex technical Cloud CRM solutions; Integrating multiple cloud and premise based technologies with Salesforce.com/Force.com platform; Architecting, designing, and developing advanced customizations utilizing Salesforce.com and Force.com; Performing day to day changes on the Salesforce CRM platform to meet customer requests; Guiding technical project team members to assure Salesforce best practices are part of the solutions; Running workshops, working closely with the Business teams and talking about tradeoffs e.g. terms of configuration vs code; Mapping functional requirements to Salesforce technology, Force.com, Integration Technologies, and Salesforce.com best practices; Overseeing vendor and internal team code reviews; Being the application SME for the global department, education the organization on Salesforce capabilities now and planned; and, Understanding and utilizing the Salesforce product application roadmap, proactively planning for enhanced business capability. May telecommute.
- Master's degree in Computer Science or related field and 3 years of experience in the job offered or in a Systems Engineer Lead-related occupation.
- Experience and practical application of Visualforce, APEX and Java programming; Force.com APIs, Web Services, Lightning Web Components, Lightning Data service and Service Cloud.
- Experience in leading medium to large scale Salesforce implementations such as leading 1000+ call center agent multi-site implementation, architecting and designing scalable, and highperforming enterprise wide technical solutions, integrating salesforce with third party systems using SOAP and REST based APIs, integrating with survey tools, working with multiple teams, preparation of package xml files, making sure no code overrides, avoid conflicts, deploy in lower environments and production, support for testing and Data Migration.
- Deep understanding of native Salesforce features and functionality, as well as the ability to model a role hierarchy, data model, and appropriate sharing mechanisms.
- Experience in call center, CISCO, CTI integration with Salesforce
- Experience in Deployments using Salesforce change sets, CI/CD DevOps pipeline including GitHub, Jenkins or AWS.
- Experience in building salesforce service cloud call center oriented applications for credit bureau organizations to display individuals information such as credit reports, credit scores, dispute processing, adding freeze, removing freeze, lock/unlock features, membership benefits and product offers to an agent.
Pay range for this role is $143,186.72-$192,644.00, with actual pay based on work location, job-related skills, experience and education.
All your information will be kept confidential according to EEO guidelines.
