Responsibilities:
- Local and remote support of Servers and VM’s. Support our applications both on-prem or cloud-based, including email, VPN, collaboration software, and encryption software.
- Take ownership of assigned tickets and track to resolution while meeting SLA’s.
- Create support tickets with our vendors/service providers to resolve issues reported by our employees.
- Good Active Directory and Azure Active Directory administration skills, work with GPO’s, OU and Groups.
- Help with network issues (HTTP, DNS, DHCP, TCP/IP stack with known ports and basic commands)
- Support Azure, AWS, VMware, and Hyper-V environments
- Document ticket resolution and write procedures for the helpdesk knowledge base.
- Involvement in M&A project work
- Experience in Office 365, Gsuite and other common workplace management systems
- Ability to support Mail, OneDrive, Sharepoint and Teams migrations
- Ability to consolidate vendors and applications with corporate counterparts
- Ability to migrate physical and virtual infrastructure to the Azure and AWS cloud
- Additional support required to comply with vendor, customer and regulatory requirements
- Ability to support Intune migrations
- Minimal travel, possibly international, will be expected
- 3-5 years of experience in a similar role (System Engineering) and have experience with project management systems.
- Hands-on experience with laptop and server hardware troubleshooting, VOIP and phone technologies, anti-virus systems, and imaging/patching software.
- Ability to multi-task tickets and projects while maintaining a high level of customer satisfaction.
- Strong and effective written, verbal and presentation skills with the ability to collaborate with team members at all levels of the organization.
- Must have a strong diagnostic and problem-solving abilities in addition to the ability to learn and understand environments then make suggestions for improvement
- Fast learner, positive, creative, and flexible.
- People-oriented with excellent customer service and good communication skills, verbal and written with particular attention to detail
- Stays current with emerging technologies and industry best practices.
- Must be a team player willing to make every effort to make the team a success.
- Must be self sufficient with the ability to take direction and see assignments through completion
- Willingness to be flexible in work schedule dependent on business needs
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
Learn more about our high-energy, high-performance global team. Work With Us »
insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
