The Systems Engineer is part of the Infrastructure Engineering team at Granicus. The team supports and maintains infrastructure hardware, software, and critical systems with a focus on security, availability, and scalability. The ideal candidate possesses infrastructure system triage and troubleshooting skills, with specific focus on Windows server and Active Directory.
What You'll Do:
- Follow infrastructure team processes and actively seek to improve them, especially as it relates to implementing automation of repeatable tasks
- Identify and fix problem areas in Windows servers that run Granicus products
- Execute quality changes and perform code and change request reviews
- As part of an on-call team, triage and troubleshoot efficiently and effectively during production incidents
- Ensure system resources and assets are logged and monitored along with appropriate actions for events
- Analyze log files and other infrastructure data using available tools
- Develop documentation to empower other team members and accurately represent projects and procedures
- Plan for and install new software/firmware releases and hardware/software upgrades to meet security and supportability requirements
Who You Are:
- You have 3+ years of experience supporting Windows servers in a data center or cloud environment
- You have experience with MS Active Directory configuration and management
- You have specific technical experience with:
- regular patching of infrastructure hardware and software systems
- certificates and certificate management
- Scripting / automation (e.g., Bash, Python, Ansible, Terraform, Git, PowerShell)
- You have an understanding of security frameworks such as ISO 27001, NIST 800-53 and/or FedRAMP
- You have worked in a large enterprise environment, providing Windows support
- You are passionate about technology and keep abreast of technical developments in your field
- You have the ability to adapt to a changing environment
Specific System|Network Experience:
- The ideal candidate has some level of experience with the following infrastructure|network technologies (bonus if your experience matches the specific products at Granicus in parenthesis):
- Windows Server OS
- Windows Active Directory
- System monitoring tools (LogicMonitor, LogRhythm, Elastic)
- DNS and IP Management (Infoblox)
- Cloud computing (AWS, Azure)
- Virtualization (VMware)
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
