Systems Engineer, EMEA

LOCATION:

Remote in EMEA

JOB TYPE:

Full Time, Direct Hire Exempt

OVERVIEW:

Spectra Logic is a leader in data management and data storage solutions, providing innovative products that help businesses manage, preserve, protect, and defend their data. Our offerings include tape storage, file and object storage, and comprehensive data management software. We are committed to delivering high-quality, reliable, and scalable solutions to help organizations efficiently manage, migrate, and store long-term data with features that make it ransomware resilient.

We are seeking an exceptional Systems Engineer EMEA to join our team!

We are looking for a competitive, self-motivated individual to join our experienced post sales services team. You will develop an advanced level of understanding for all our tape products, software and emerging markets products, as well as services such as data migration and encryption.  This requires an adherence to detailed processes involving prep work, engagement procedures, and reporting. We will provide you with training, tools, and a team of professionals to support your efforts.

WHAT YOU WILL BE DOING:

• Navigate and manage complex customer setups for smooth on-site installations.
• Complete configuration and testing to ensure solutions are working as designed.
• Perform preventative maintenance at existing customer sites.
• Complete products upgrades and perform break-fix related functions with direction from Support tiers.
• Conduct thorough technical evaluations for potential new business opportunities.
• Collaborate closely with Support Tiers and TAM teams providing key feedback and technical insights.
• Establish and maintain deep relationships with our customers, helping them integrate and mature the product use in their organization.
• Provide training to customer and customer teams.

WHAT YOU NEED TO BRING TO THE TABLE:

• BS or BA in Computer Science/Engineering or related business/technical field required.
• Possess strong technology/industry knowledge.
• Be very detail oriented and mechanically inclined.
• Working knowledge of NAS and Cloud storage.
• Working knowledge of backup and archive processes and methodologies. 
• Working knowledge of tape drives, libraries, storage arrays, storage networking, networking protocols, and general connectivity in multi-platform enterprise environments.
• Software writing and scripting considered a plus.
• Proven track record of managing technical integrations with strong project planning and time management skills.
• Strong work ethic, willingness to collaborate, and be part of a positive team.
• Be able to do demanding physical work. You must be able to safely lift fifty pounds over your head and up to one hundred pounds in general.
• Must be able to maneuver inside some of the largest of Enterprise libraries.
• Required certifications or equivalent knowledge: CCNA, SNIA, and AWS.

TRAVEL:

This role requires frequent travel, handling of luggage, and use of public transportation. Physical demands at customer sites are unpredictable and may include lifting, bending, stooping, or other challenges. Travel of 80% expected.

WHY SPECTRA?
Our head office is located in the foothills of the Rocky Mountains in Boulder, Colorado with footprints across the globe.  Spectra is an entrepreneurial, private company with more than 40 years of proven success preserving, protecting and defending the world’s data. Spectra offers a challenging, flexible and creative work environment. Our culture is one that drives personal opportunity and advancement and rewards high performance while maintaining a high-quality work-life balance. 

*** Spectra Logic is committed to the practice and policies of equal employment opportunities in the recruitment, employment and promotion of all associates without regard to age 40 and over, race, color, religion, sex, sexual orientation, disability, gender, gender identity, gender expression, genetic information, status as protected veteran, national origin, or any other applicable status protected by state or local law.