Systems Associate Analyst

About Cast & Crew 
We grew from a modest small business in 1976 to be the premiere provider of entertainment technology and solutions, staying true to our mission of modernizing content production and leading the digital transformation within the industry. Our cloud-based solutions and industry expertise help streamline the entire production lifecycle and have revolutionized how content is made. We now have a global workforce across a host of storied brands, spanning all areas of produced and live entertainment, from film, television, streaming, to advertising, live events, and short-form. 

Systems Associate Analyst

Regular Full-Time                                                                                                                               

Position Overview

The Systems Associate Analyst is responsible for working in the payroll system to identify, configure, and test complex collective bargaining agreement provisions, federal and local labor statutes. This role supports the payroll operations and is highly focused on delivering operational excellence, ensuring accurate gross payroll results as well as contributing to functional testing and design. This position will support Payroll Operations and will be responsible for helping manage the contract tables for the Company, as well as system support tickets. The position requires proven entertainment industry payroll expertise and a high degree of comfort with systems analysis.

Core Responsibilities

• Manage and process system support requests by analyzing and resolving issues from Operations, Accounting, Sales, IT, and other departments, identifying root causes, and implementing effective solutions
• Serve as a subject matter expert on the company’s proprietary payroll system, analyzing, maintaining, and configuring system rules and setup to ensure optimal performance and compliance with internal standards, contract changes, and legal requirements
• Review and analyze Collective Bargaining Agreements to ensure proper payroll system programming and make necessary updates to rule configurations, benefit fringes, and scale rates; collaborate with Product and Development teams if enhancements are needed
• Examine and interpret timecard calculations for both union and non-union payrolls to ensure accurate processing and compliance with contractual agreements and labor laws
• Act as a liaison between Operations, Adjustments and Pension departments, analyzing and facilitating new setups and changes
• Ensure that any corrections to invoicing are accurate, including user and system errors
• Provide support for day-to-day payroll processing issues, assisting users in resolving complex payroll challenges
• Work with IT to resolve W2 discrepancies at year-end, ensuring accurate reporting and compliance with tax regulations
• Contribute to user training and documenting processes
• Participate in functional testing
• Perform additional duties as assigned

Key Qualifications

• Bachelor’s degree or higher
• Exceptional analytical and problem-solving skills with the ability to communicate complex information clearly
• Positive and supportive attitude
• Strong organizational and prioritization abilities
• Proven ability to work collaboratively within a team environment
• Skilled in meeting strict deadlines
• Proficient in PC systems, including Microsoft Office
• Ability to quickly comprehend/learn new processes, systems, and methods
• Capable of establishing strong working relationships with personnel at all organizational levels
• Self-motivated with excellent critical thinking and problem-solving skills

Preferred Qualifications

• At least 4 years of experience in payroll processing or payroll accounting preferably in the Entertainment Production industry

Special Work Conditions    

• Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.