We are seeking a talented and experienced System Administrator, Infosec to join our third shift System Administration team.
The ideal candidate will be responsible for managing our hosted systems to ensure high availability, security, and optimal performance. This position will also have responsibilities to work on InfoSec related tickets to address critical patching and vulnerability issues in coordination with the SecOps team.
Additionally, the candidate will be responsible for communication to all levels and should have excellent customer service skills and be comfortable in a customer facing role. The System Administrator plays a crucial role in provisioning and delivering services requested by Cloud customers and ensuring smooth Cloud Operations. This role will involve close collaboration with various internal and customer-facing teams and operations teams to deploy, monitor, and troubleshoot various applications and services hosted on our servers.
Note: The role will require the person to support in night shifts ( 10 pm IST to 7 am IST)
Responsibilties:
Working with SecOps to address any security related activity that is assigned to the system administration team (ex: install patches, update systems to correct vulnerabilities)
Install, configure, maintain, and upgrade Cloud Infrastructure environments.
Design, deploy, and manage cloud infrastructure, ensuring scalability, security, and reliability.
Manage and maintain Linux including installation, configuration, and patching.
Implement and maintain security measures to protect servers and data, including firewall configurations, access controls, and encryption.
Monitor system performance and resource utilization, identifying and resolving issues to ensure uptime and responsiveness.
Collaborate with internal and customer-facing teams to deploy applications and troubleshoot issues in a timely manner.
Automate repetitive tasks and workflows using scripting languages such as Bash, Python, Ansible, Terraform and other tooling.
Implement backup and disaster recovery solutions to ensure data integrity and business continuity.
Work closely with operations teams to ensure the smooth conduct of Cloud Operations and deliver high-quality services to customers.
Change Management:
Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.
Executing the approved RFC’s on Cloud customer environments if the requisite certification level has been achieved.
Execute environment creation, environment cloning, and server migration/upgrade projects for Cloud customers including A & A+ customers.
Service Request, Incident Management & Problem Management:
Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs). The incidents assigned are of a more complex and critical nature for this position.
Key technical resource for handling outage situations and RCA creation.
Root cause analysis of high complexity issues that are recurring in nature by working closely with the Cloud Problem Management team. Employs DMAIC approach to problem solving.
Continual Improvement:
Provide suggestions for improvement and draft work instructions for activities that do not have documented instructions
Develop training/mentoring plans for team members
Evaluate new products so as to ensure readiness within the team for future RFCs
Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science.
3 to 5 years experience as a Information Security, System adminstrator in eCommerce Domain.
Knowledge of network communications, web development, security, database systems
Skilled in Linux, Apache, MySQL, Tomcat
Experience with working in multinational, multi-cultural teams (desirable).
Multi-tasking, good communicator, eager to learn
Good Analytical & Technical skills and ability to understand the business needs.
Good communication in English (written and verbal) is required.
You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.
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About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.
QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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