At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Systems Administrator II - Success Factors
Why We Have This Role
The People Systems Administrator is responsible for maintaining the usability, stability, and security of Qualtrics's corporate HRIS platform and other people related systems. System Admins govern system utilization, provide technical support to end-users, and implement system changes or upgrades in order to drive efficiency & effectiveness of the systems.
How You’ll Find Success
- Collaborating effectively with teams across different functions
- Being a self-starter and taking initiative
- Multitasking and managing time effectively
- Excelling at troubleshooting systems, multitasking and managing multiple responsibilities
- Contributing to strategic initiatives and system roadmaps
- Thriving in ambiguity to dynamically adapt to business needs
- Embracing continuous challenges and learning new technologies
How You’ll Grow
- Taking on increasing responsibilities and systems
- Developing a career in human resource systems and gaining valuable experience and technical expertise
- Enhancing system administration, troubleshooting, and configuration skills
- Gain skills in collaborating across teams and departments to drive impact
Things You’ll Do
- Development & configuration of new & revised products, processes & business within the Onboarding & Time Off modules of SuccessFactors.
- Facilitating internal & stakeholder testing to ensure quality releases
- Prioritize and resolve reported systems issues
- Maintain change tracking documentation & process documentation
- Provide stakeholder training and enablement for Onboarding and Offboarding processes
- Point of contact for engaging with SuccessFactors support
- Collaborate with the Recruiting and Onboarding teams regarding strategy, programs & processes
- Collaborate with global benefits teams to align system with corporate time off policies by country
- Willingness to lean-in for cross-functional SuccessFactors support
- Manage role based permissions & security
- Expand system reporting and analytics capabilities
- Manage quarterly release updates & enablement plan
What We’re Looking For
- Enjoy learning & growing amidst ever-changing technology
- Skilled in troubleshooting within technical systems
- SuccessFactors certifications in TH94, Employee Central and/or ONB 2.0 preferred - Either certified or willing to train/test for certification
- Bachelor's Degree
- HR/Enablement background (preferred)
- 1 year of relevant systems administration/help-desk work experience (preferred)
- Nice-to-have system experiences include: Greenhouse, Phenom and SuccessFactors Integration Center
What You Should Know About This Team
- Corporate-wide impact: The system ownership and management extends across multiple departments, and any changes made and implemented have a significant impact and high visibility throughout the entire company.
- Consistent learning: The system knowledge is vast, and team members are encouraged to expand their scope as they progress in seniority. There are always opportunities for growth and learning.
- Collaboration: Implementing best practices for systems requires working collaboratively across departments such as Engineering, Security, Procurement, and Go-To-Market. It's a collective effort to ensure we have top-notch systems and deliver exceptional support for them.
Our Team’s Favorite Perks and Benefits
- Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
- Global Wellness Reimbursement program to support employee wellness.
- Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
- 401K employer match.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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