Systems Administrator II

What you’ll do at Jamf:

The IT Systems Administrator II position will work cross-functionally between departments and with internal IT teams, supporting and enhancing enterprise systems and operations. This specific role has a focus on designing, developing, and maintaining physical and virtual server infrastrucuture, datacenter storage solutions, and other enterprise systems as necessary.

What you can expect to do in this role:

• Management, administration, and ongoing maintenance of enterprise server hardware and software both on-prem and in the cloud
• Principal administrator of our virtual server self-service system
• Create documentation, workflows, and other supporting materials for systems topology, support, and administrative actions
• Use ITIL processes and procedures for change, incident, and problem management of all enterprise services and systems
• Assist in maintaining and developing automation of enterprise systems workflows and tasks
• Take part in a rotation of duties maintaining our global service level agreements including at times 24x7 availability and off-hours responsibilities
• Research new products, enhance configuration standards and best practices and educate team members on these products and services
• Troubleshoot, research, and resolve escalated technical problems and incidents in a timely and professional manner
• Attend formal training, conduct self-paced training through online courses or on the job training, attend conferences, and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies
• Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization

What we are looking for:

• Minimum of 3 years experience working as a systems administrator or similar IT role (Required)
• Strong experience with enterprise servers and storage solutions (Required)
• Experience using automation toolsets (Ansible)
• Ability to manage multiple small projects while simultaneously adapting priorities quickly and effectively
• A high level of independence as demonstrated through clear problem-solving, communication skills, and the delivery of high-quality work
• Practical experience managing and supporting globally available IT infrastructure services, on-site and remotely
• Experience working in a compliance-driven environment
• Experience administrating and supporting some or all of the following technologies is preferred:
  • Cisco UCS Server Infrastructure
  • Pure Flash Arrays
  • iSCSI, FC, NFS
  • VM automation 
  • Unix/Linux Server operating systems and applications
  • VMware, vSphere, ProxMox
  • Amazon Web Services (EC2, S3, Route53)
  • Scripting (Bash, Powershell, Python)
  • Automation platforms (Ansible)
  • Basic networking skills and understanding
• Excellent written and verbal communication skills (Required)
• Excellent organizational skills (Required)
• High school diploma / GED equivalent (Required)
• Bachelor’s Degree (Preferred)
• A combination of relevant experience and education may be considered

#LI-Hybrid

Why Jamf?

• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!

• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.

• We put people over profits – which is why our customers keep coming back to us.

• Our volunteer time off allows employees to support and give back to our communities.

• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.

• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.

• We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.

• Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.

• You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.

• We offer a clear career path that enables you to grow under supportive leadership and management