About PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
System Engineer’ will be part of the IT Infrastructure team that provides design, deployment & support for systems, services, and requirements across PhonePe Corporate locations.
Responsibilities & requirements:
• This is a hands-on technical role.
• Independently own the end-user support, solving complex issues and suggesting design modifications as appropriate.
• Ensure SLAs are met.
• Responsible for performance analysis, and proactive troubleshooting, and have to take own decisions on issue solving.
• Perform monitoring and maintenance of the overall environment working with experienced team members.
• Perform change controls. Update process documentation and team portals
• Participate in troubleshooting, capacity planning, analysis, performance analysis & Root Cause Analysis.
• Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
• Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.
Experience & Qualifications:
• 4-6 years of experience in End User Support along with Macbook and Windows laptops Handling skills.
• Platform knowledge on Macbook, Windows 10,11 and Windows Server 2016, 2019 and 2022.
• Basic Knowledge of DNS, DHCP, Active Directory and File System.
• Good knowledge of patching, SCCM / Bigfix, and PowerShell scripting.
• Experience in user management and handling.
• Experience in Wireless technologies.
• Hands-on experience with Protocols like SSH, RDP, POP3 and SMTP.
• Basic Knowledge of Linux Platform.
• Engage with vendors.
• Good communication skills.
• Familiarity with backup and recovery process, software, and methodologies.
• Candidates with Multi-platform skills are preferred.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
