At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Each of Gracenote’s verticals faces distinct challenges. From servicing billions of requests a day for the music business to providing the data powering global TV programming information in the Video business, to dealing with the dynamics of Real-Time Sports Data.
To meet the 24/7/365 requirements of our customers, and those of internal groups like Engineering and Customer Care; Gracenote has created the Service Operation Support (SOS) team. With a goal of meeting the company’s internal and external needs, the SOS
group is working to create a modern, scalable and highly automated platform for comprehensive monitoring, alerting, and troubleshooting for our heterogeneous infrastructure, and a large number of application components. Our customers demand
accurate and up to date data, and the SOS group has been built to ensure that we deliver it.
Job Purpose:
In Service Operation Support, the successful candidate will be responsible for ensuring reliable and on-time product data delivery, and supporting the overall operation of the SOS group.
Job Description:
Resolving or escalating issues from submission/detection to fulfillment/resolution. You will be working a rotating schedule (including on-call shifts) within your team, and your primary duties include proactive and reactive service monitoring, technical triaging, incident
management, and providing status updates and communications to management as required. This candidate should have a passion for automation and quality. An understanding of the interaction between Legacy and Current Systems, On-Premises and
Cloud, and most importantly the desire to constantly make things better.
Responsibilities:
- Identifying common issues and working toward long term solutions
- Excellent problem solving/analytical skills
- Maintaining & monitoring production applications and systems.
- Internal documentation
- Working closely with management, DevOps, and Engineering teams to execute ontasks.
- Work on defined SLA’s to make sure that our client receives the best of the services
- Identifying opportunities for process improvement.
- Must be able to manage and prioritize multiple work requirements
- Ability to work independently
Role Requirements / Desired Skills :
- Bachelor’s degree in Computer Science, Information Technology or related field
- 1 - 4 experience working in role of Support Engineer / Product Support Engineer /Application Support Engineer
- Ability to read and write various programming languages such as Java, .Net, SQL.
- Experience with and knowledge of, both Relational and Non Relational Database and Data Stores. (MSSQL, MongoDB, Kafka, etc.)
- Experience with AWS or other cloud platforms
- A proficiency in Networking in both Physical and Cloud Environments.
- Superior written and oral communication
- Ability to work independently and as part of a team
- Problem solving skills necessary
- Excellent time management skills
- Passion for data, attention to detail, intellectual curiosity, and a love of problem-solving
Additional skill set (Good to have):
- Knowledge of GIT, Jenkins, and other Continuous Integration services
- Experience with knowledge base creation and Technical documentation skills would be considered an asset
- Have an affinity with Video, Music & Sports domain
- Like to understand and brainstorm about architecture
- Have knowledge of other technologies like orchestration tools, database optimisation, server/application optimisation
- Experience with DevOps practises and software
- A passion for exploring / understanding new programming languages
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
