Job Description:
· PC, Server and Azure support for the customers
· Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
· Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
· Manage related to servers & Network document
· Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
· Escalation of problems when unable to resolve
· Other duties as assigned by Supervisor
· Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.)
· Ensures successful completion of all daily tasks (externally and self-assigned)
· Know and experience for Azure service and VM
· Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)
· Report to supervisor
Experience Required: 2+ years of TCP/IP network work experience or equivalent knowledge.
Skills Required:
· English (Required), Japanese (Required)
· Helpdesk support experience (Preferred)
· Communication skills with customers, vender/carrier and company staff.
· Documentation skills.
· Microsoft office products (Visio, Word, etc.) skills.
· Own car for visiting customer offices
· Know Azure (Desired)
· MCSA/MCSE (Desired)
Benefits
· Medical, Dental and Vision Coverage
· Basic Life Insurance and AD&D
· Short-Term and Long-Term Disability Insurance
· Flexible Spending Account (FSA)
· 401(k) with company match
· Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays
· Tuition Reimbursement Program
· Gym Reimbursement Program
· Employee Assistance Program (EAP)
· Wellbeing Solutions Program
KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.
