You want to be part of a motivated and agile project that works with the newest technologies and has a direct impact in the customers experience?
Then you have come to the right place!
The mission of our Customer Interaction Automated (CIA) Hub is: We make customers into fans, by solving their requests across all dialog channels at any time, in a personalized and precise interaction, bases on intelligent best-in-class technology. We achieve this with our digital assistant “FragMagenta”.
FragMagenta is a chat- and voicebot, that has been supporting our customers since 2016 by solving their service questions for free, digitally and via several different entry points. It is reachable at any time via the web, the MeinMagenta App as well as WhatsApp and helps our customers with topics such as invoice, termination of contract, order, contract or move. The digital assistant furthermore helps with incidents as well as several other topics and forwards any more complex issues to an agent. Due to continuous improvement and machine learning, FragMagenta covers a wide area of topics and increasing dialog capabilities.
As a Software Developer and Solution Architect, you will play a key role in designing, developing, and maintaining cutting-edge speech applications, products and corresponding services. You will work closely with cross-functional Agile teams to deliver high-quality software solutions that meet our customers' needs.
These are your responsibilities:
- Development of speech applications including design, development, testing, rollout and maintenance
- Design of scalable and robust software solutions (voice applications, web frontend, backend) including infrastructure, sizing and interaction between the components
- Collaborate with product owner and other developers to understand requirements and translate them into technical specifications.
- Write clean, efficient, and well-tested code using modern programming languages and technologies.
- Continuously refactor and improve existing codebase to ensure code quality and performance.
- Last Level support for Operation
- Stay up-to-date with the latest trends and best practices in software development and language technologies
- Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
The following know-how & skills are necessary:
- Deep knowledge of voice solution including VXML, SIP, VOIP, Genesys Voice Portal, SS7, RIVR, AudioCodes SBC
- Knowledge of software solution design including infrastructure and sizing
- Experience with the creation of valid and modern interaction-concepts (Call Flows, Web Apps)
- A finished degree in computer science (or related) or comparable qualification
- Programming experience with at least one modern language such as Java, JavaScript, Python including object-oriented design
- 5+ years of experience in software development (Java, Bicep/Terraform, Shell/Bash/Sql,….)
- experience with release systems, versioning systems and CI/CD workflows and tools (Gitlab, Maven/Gradle…..)
- Experience with databases (relational/non-relational)
- Experience with application/web server (JBOSS, Tomcat, Apache)
- Knowledge about Cloud Environments (Azure/AWS)
- Technologies (RIVR, Spring, Spring Boot, EJB, Rest-Services, J2E, React, JSF, Javascript)
- Analytical thinking Tasks & responsibilities
- Maintaining current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with the team in bringing in new technologies.
You are curious and want thrill our customers as part of our International Voice Team?
Don’t wait – contact us!
We are looking forward to getting to know you!
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
