Your mission will involve assisting, innovating, and streamlining to simplify the lives of all our internal clients, as well as managing and optimizing our tools.
As a Member of the Team your tasks will be:
Support users (IT lifecycle: onboarding, internal mobility, offboarding).
Provide Level 1 and/or Level 2 support (introducing new hardware or software, initial incident diagnosis, logging tickets, assisting with first-time login or settings configuration, opening accounts/permissions, performing maintenance, troubleshooting, and managing hardware inventory).
Understand and challenge existing procedures.
Document new resolution procedures in the knowledge base.
Share information with the rest of the team.
Simplify technical explanations to communicate effectively with internal clients.
We’re looking for a team member with:
No to little professional experience.
Strong communication skills.
An enthusiastic and proactive mindset.
A collaborative and team-oriented spirit.
Fluent English skills, German and/or French is good to have.
About us
At AVIV, we are an equal opportunities employer and an organisation where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non visible disabilities, all educational backgrounds, people from minority backgrounds, those from the LGBTQIA+ community and parents and carers to apply. If you need reasonable adjustments at any point in the application or interview process, or wish to discuss part time or flexible working requirements, please let us know.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us and unlock your perfect job!
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