At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a System Administrator to join our UniQue team!
What will you be bringing to the team?
- Administration of client-specific infrastructures, systems and services, such as file and print- services, RDS service, client-specific systems and software and hosted applications;
- 2nd level support;
- Installation and configuration of system components and server software, including patch management;
- Operating and monitoring of infrastructure, systems, servers;
- Perform configuration management tasks & procedures;
- Incident management, Change enablement, Request fulfilment, Problem management: definition, analysis and resolution;
- Preliminary diagnosis of software and hardware problems;
- Installation and configuration of laptops and software tools
- Onboarding process for new comers
- Process improvement proposals on service desk
- Scripting & configurations in context of systems & infrastructure;
- Handling of backups and restore operations of systems & infrastructure;
- Participate in defining and documenting configuration of systems & infrastructure and operational procedures;
- Participate in architectural design/reviews;
- Draft technical content for knowledge base for use of upstream support teams;
- Evaluation and implementation of security standards;
- Security administration and monitoring, in adherence to the security rules imposed by the security service;
- Participation in coordination and project meetings.
Requirements
What do you need to succeed in this position?
- Bachelor's level degree in ICT
- At least 12 years of professional experience in IT positions
- Proven knowledge in end user assistance and support of information systems
- Working experience with ticketing tool JIRA + Confluence
- Excellent knowledge of ITIL;
- Knowledge of wiki, collaborative sites and social networks
- Excellent communication/writing skills
- Great customer experience skills
- Able to use the office automation tools (MS-Office)
- Good understanding of IP Telephony (Cisco) is an asset
- Fluency in English.
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
