Job Title: System Administrator
Reports to: Central Ops
Role Type: Permanent
Location: Solihull or Kidderminster
Hours of work: 37.5
Summary and purpose of the Job:
Wavenet is seeking a dynamic System Administrator, who can deliver both proactive and reactive support to address system faults, configure enhancements, and manage changes within our multitude of Operational systems.
A System Administrator is responsible for managing and maintaining the different Operational systems within the business. These main systems range from ConnectWise IT Boost, ConnectWise RMM to our ServiceNow platform. The System Administrator plays a crucial role in ensuring the smooth operation, optimisation, and security of the Operational environment.
If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.
Responsibilities (but not limited to):
Administer and provision user accounts, permissions, and access levels within ConnectWise and ServiceNow.
Deliver technical support to end-users, swiftly resolving issues related to functionality.
Offering advice and support to users on how to effectively use the system features in a positive and professional manner.
Configure and maintain the platforms to align seamlessly with the organisation's business requirements.
Troubleshoot and resolve integration issues to maintain seamless data flow across the business’s technology stack.
Develop workflow rules tailored to specific processes within the business.
Create and update user guides and process documentation for internal training purposes.
Travel around the UK to different offices to deliver in-person training.
Look for opportunities to automate and streamline processes.
The successful candidate will have:
Experience supporting business applications.
Advanced Excel skills, particularly in formulas, pivot tables, and XLOOKUP.
Positive, proactive attitude with a commitment to problem resolution.
Ability to prioritise work based on wider business impact.
Proficiency in presenting ideas and solutions to the team for continuous improvement.
Confident communicator via email, telephone and face to face
