Picsart is seeking a Zendesk System Administrator to join our Creator Support Operations team. You will be responsible for high-quality operational tasks, system administration, and data analysis, along with other operational duties as needed. You will be a key team member, influencing our success, and serving as the go-to person for understanding Creator pain points and sentiment, as well as for support software assets, data, the help center, and the chatbot.
By joining us, you will benefit from
- An honest, open culture that emphasises feedback and promotes professional and personal development.
- Hybrid work model — our team is distributed worldwide, from Armenia to US, UK, Germany, Spain and Romania.
- Well-being benefits (including a monthly well-being fund).
- Growing opportunities — based on your preference, you can grow in the company as a people manager or individual contributor.
- An environment that fosters innovation and creativity, a culture with the ability to pilot new trends.
You will
- Troubleshoot, maintain, and improve the utilization of all software assets and their components, including cross-SaaS integrations and third-party tools.
- Manage a backlog of items aligned with the Creator Support roadmap and priorities, maintaining high system administration standards.
- Address critical software issues and downtime, maintaining clear communication and documentation.
- Focus on optimization, automation, scalability, and providing long-lasting solutions while addressing dependencies and blockers.
- Contribute to long-term operational goals, automation, and workflow optimization.
- Perform general Creator Support Ops tasks, including software administration, data and reporting, scripting, automation, help center, and chatbot management.
- Collaborate across business units as the go-to person for Creator Support operations and software administration.
- Champion customer needs by providing feedback and escalating cases to ensure they receive necessary attention.
About you
- Strong communication skills in English; business communication certification preferred.
- Experience in customer support processes (IT technical support, helpdesk, live chat, call center).
- Proven experience with Zendesk administration; knowledge of other CRM tools (Freshdesk, Salesforce, Intercom, Hubspot) will be a plus.
- Degree in CS or IT certification (ITIL, CompTIA, Google, Microsoft, Amazon, Oracle, Cisco) preferred.
- Experience with drag-and-drop automation and chatbot administration.
- Proficiency with Google Workspace (Docs, Sheets, Drive) and its office tools.
- Project management experience preferred; knowledge of process improvement, RPA/BPA, BPMN, Lean/Agile workflows is a plus.
- Skills in generative AI bots, generative AI, and prompt engineering principles are highly desirable.
- Familiarity with Picsart, its features, and audience, with a passion for visual art tools.
- Collaborative mindset, openness to learning, knowledge sharing, and project/task ownership.
- Knowledge of Python, SQL, REST APIs, HTTP requests, SaaS backend, and databases preferred.
- Experience in scripting, web development, data analysis (e.g., GitHub projects); GCP, AWS, or Azure experience is a plus.
#LI-MM1
What we seek and value most in our candidates
Professionalism in both soft and hard skills; motivation to grow, learn and share, positive attitude, flexibility, transparency, ownership and the most important - passion and commitment.
Picsart is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodation to employees who have protected disabilities consistent with local law.
Picsart, Inc. is an E-Verify Employer in the US. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.
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ABOUT US
Picsart is the world’s largest digital creation platform and a top 20 most downloaded app. Every month, the Picsart community creates, remixes, and shares billions of visual stories using the company’s powerful and easy-to-use editing tools. Picsart has amassed one of the largest open-source content collections in the world, including free-to-edit photos, stickers, backgrounds, templates, and more. Picsart is available in 30 languages for free and as a subscription on iOS, Android, Windows devices and on the Web. Headquartered in Miami, with offices around the world, Picsart is backed by SoftBank, Sequoia Capital, DCM Ventures, Insight Partners, and others. Download the app or visit picsart.com for more information.
