SVP, Client Partner

For over two decades, we’ve worked with a steady stream of the world’s best brands like Nike, Apple, DirectTV, Nissan, etc. We’re a global agency that remains true to our Canadian roots - we’re transparent, honest, passionate, and have a can-do attitude that our clients notice and appreciate. Our executive and global leadership team use an open and accessible management style to drive our success on all fronts: innovating our work and services, mentoring our talent, and ensuring we deliver industry-leading work. 

While the world knows us as a digital experience design agency, we think of ourselves as something more. If that sounds good to you – then we hope you join us.

We are looking for a dynamic SVP, Client Partner to join the CM Executive team and an integrated cross-agency client-leadership team to create amazing work, drive a profitable business, maintain great team morale – and deliver bottom-line results. The success of the entire team, client budget, profitability, and work quality start and stop with you. You’ll build a successful team around a client’s needs, skills and budget, always focusing on delivering excellence for your client.

You bring a professional and structured approach to business and strategy that reflects the culture, service, and capabilities of Critical Mass championing best-in-class work on behalf of the agency. You will be measured on the quality and value of your thought leadership, focus on innovation, your ability to nurture relationships at the senior most levels of the client organization, and your success at delivering account plans, targets, and business objectives. 

 You Will:

• Develop and manage client relationships to be seen as a leader and trusted advisor – balancing company and client needs
• Develop and communicate innovative, creatively brilliant, hardworking ideas that move the client’s brand, business, and client/agency relationship forward
• Provide vision, inspiration, and strategic thought leadership to both the agency team, and the clients
• Drive innovation and continually push for fresh thinking and what is next with internal teams and platform partners
• Act as an escalation point for client issues and create opportunities for incremental services
• Focus on growing & training new senior leadership to tackle the future of the business
• Engage a multi-disciplinary and multi-agency leadership team to ensure work is meeting/exceeding client expectations
• Ensure a collaborative approach internally and across agency partners to ensure happy and productive working relationships
• Motivate CM teams through effective communication, leadership, and guidance
• Establish revenue forecasts/ targets for Critical Mass clients and manage team operations to ensure on-target utilization, revenue and proper skillset casting for shifting business requirements

You Are:

• An industry leader with 15+ years of experience in Account Management experience in Digital Marketing, Advertising, and/or Technology Consulting disciplines
• A brilliant operator with demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, and Commerce Internet Technology
• A collaborative individual with proven ability to establish and nurture strong and productive client relationships from C-Suite downwards.  
• A trusted partner
• A strong communicator and skilled storyteller 
• Tenacious and brave at your core 
• Smart and nimble with an incredible work ethic.
• Someone who sets the bar high and holds yourself & others accountable   
• Willing to travel 1-2x/month

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.