We are currently recruiting a Surveying Manager to join us on a permanent basis. You will bring previous experience of end to end contract management into various work streams and passionate about service delivery. This is a great opportunity for you to help shape our delivery service in collaboration with colleagues and customers.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
- Responsible for the management and oversight of all surveying and administrative activities, ensuring timely delivery of investment and maintenance regimes, working in collaboration with Assets, Property Services, Contractors, Colleagues and Customers.
- Oversee all surveying, end-to-end contract management inc procurement, health & safety, compliance, contract management/KPI’s, Leasehold obligations and budget management are undertaken as part of the following workstreams:
- Stock condition surveys / EPC: Ensure that stock condition surveys/EPC’s are effectively carried out within pre-determined timescales and of a sufficiently good quality to enable direct input into our central database and meet the requirements of the Housing Health and Safety Rating System (HHSRS)
- Section 11 / Disrepair and Environmental Health works: Are inspected, scheduled and remediation works undertaken in line with the S11 timescales, policy and process, mitigating Incommunities risk and responsibilities throughout the duration of the case.
- Damp, Mould and Condensation (DMC) surveys: Are inspected, scheduled and remediation works undertaken in line with the DMC policy and process, mitigating Incommunities risk and responsibilities throughout the duration of the case.
- Voids: Are inspected, work schedules produced, works are monitored and completed and Post Inspections undertaken to ensure the void standard is achieved.
- Pre/Post Inspection of Repairs: Using professional expertise to inspect the required repair and ascertain the appropriate course or action. Post inspect random repairs to ensure quality and VfM.
- Insurance (Fire/floods ect)/Major or unplanned works: Are inspected with high regards to H&S, scheduled, costed, procured and delivered (as required) in line with appropriate options appraisals and policies/procedures.
- Disabled Adaption Requests: Are inspected in line with Occupational Therapists requests and works are either monitored (if delivered through DFG) or planned, delivered and post inspected.
- Property Alterations / Approvals: Are inspected in line with Incommunities policies, ensuring they don’t pose a risk to customer or Incommunities but takes a pragmatic view to works requests.
- Any other surveys linked to Asset Investment
- Lead, manage and support the surveying team on delivery of all regimes; be the technical support and ambassador for surveyors/surveying and the wider business.
- Monitor financial spend v budgets, reforecasting and putting mitigations in place if required.
- Ensure data that is captured and recorded is robust and fit for purpose to be captured in an Asset Management System.
- Review and updating of related policies, procedures and initiatives making sure these are developed and presented in a consistent standard and meet Incommunities vision and objectives
About you
- Passionate about service delivery embedded through the team
- Want to lead and develop our surveying and contract management regimes, ensuring our customers are at the heart of what we do.
- Lead by example; use performance frameworks and measures to deliver and improve the overall service
- Are adept at change and ongoing service reviews, taking onboard colleague and customer feedback
- Have a keen eye for detail and a granular understanding of surveying practices to spot “areas for improvement” and efficiencies to deliver an exemplary service
- Love to learn and develop your own team with consideration to succession planning and colleague development
Requirements
- HNC / Degree / Diploma education or equivalent (depth of relevant experience and/or another similar qualification
- Experience of surveying, building diagnostic and holistic root to branch analysis, of repairs and void works, with sound knowledge of residential maintenance, refurbishment and insurance claims
- Minimum 3-years experience of managing a surveying or contract management team with administration support, overseeing the surveying requirements identified within “what you will do”
- Extensive financial management experience in relation to setting, forecasting, re-forecasting, mitigation and reporting against budgets
- Experience of procurement, tendering and utilising Schedule of Rates to cost surveys and manage budgets
- Contract Management in relation to procurement, pre-construction phase plans, H&S, RAMS, contractor and surveyor KPI performance
- Knowledge of Disrepair, Awaab’s Law (to deliver DMC), Stock Condition and HHSRS laws, requirements, responsibilities and expected outcomes to ensure delivery and risk mitigation for Incommunities and Customers
- Strong customer focus on all aspects of delivery, being able to see the service provided through the customer eyes
- Strong numeracy and literacy skills. IT literacy, confident in the use of MS Office applications, as well as the ability to use company operational software
- Full UK driving license and access to a vehicle for business use
Desirable / willing to work towards
- Qualification and/or training in Stock Condition Surveys, EPC’s, Disrepairs and Damp and Mould
- Experience and understanding of repairs/void surveying and collaborating on blockages to meet the required end-to-end turnaround times
Benefits
- Starting salary of £53,037 per year which increases annually
- West Yorkshire Pension Fund membership - Current employer contribution is 15.5%
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is accredited as menopause friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
