Are you an experienced customer support professional with leadership experience and passion for delivering an exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!
What you'll be doing
- Customer Obsessed: At Wolt, our Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You’ll lead by example and raise the bar of the support we provide.
- Mentor: You will manage the Support Team and create an environment where everyone can grow through encouragement and empowerment.
- Manager: You will be consistently providing feedback to your team members and will be making sure that your Support Team meets SLAs.
- Excellent communicator: You understand the needs of our customers and partners and can adapt your tone of voice to whoever reaches out to us (customers, courier partners, merchants).
- Strategic thinker: You will be working together with our Head of Support on different projects that would help improve the support experience for our customers & partners.
- Data-centric: Get your spreadsheet skills ready because there will be plenty of number crunching to do here!
- You have already led a customer-facing team and you’re excited to join our award-winning Support Team.
- You enjoy leading and growing a team, and you do your best to make sure your team always understands why they are here and why providing amazing support is essential.
- You can think on your feet, and multi-tasking is your second nature.
- You’re tech-savvy and enjoy learning and teaching others how to use our Support tools.
- You can translate data into actions and make the rest of the core team understand how Support is progressing according to the SLAs.
- You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
- You are fluent in English and Polish.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position, you can turn to: Milica Mladzic Mitrovic, Talent Acquisition Partner - [email protected]
Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English!
