Support Specialist - Chennai
- Work on Support issues and requests submitted via SNOW tickets as well as email escalations. Also expected to provide support during bridge calls for critical outages and degradation.
- Taking knowledge transfers from Development team for new applications/features and provide support for new issues reported. Work closely with Development team and operation team to close tickets/issues.
- Creating knowledge management documentation and submitting platform tickets for any software defects they have identified and reproduced in lower environments. He/she will also be part of an on-call rotational support during weekends and after-hours support as needed.
- Work on shifts which could be morning, afternoon, weekend, and holiday based on the schedule.
- Bachelor’s degree in computer science or related field
- 2 years equivalent work experience
- Working knowledge of Application built using C, C++, Angular, Nodejs
- Experience and knowledge working in SQL databases (PostgreSQL, Sybase) and Snowflake.
- Working knowledge programming/scripting languages such as Shell scripting, Python
- Proficiency in API’s (REST) and tweaking attributes, Payload via POSTMAN
- Knowledge in AKS (Azure Kubernetes services)
- Working knowledge in Log Analytical tools such as Datadog, Logic Monitor
- Working Knowledge of Docker, GitHub, Jenkins is preferred
- Familiarity with GIT / Bitbucket Repositories
- Working knowledge in Atlassian’s ADLM JIRA and SNOW
- Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms.
- Recharge and revitalize with help of wellness plans made for you and your family.
- Plan your future with financial wellness tools.
- Stay relevant and upskill yourself with career development opportunities.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
