We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.
As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.
You are working independently from your home office, ideally located in Madrid or Bilbao.
Main responsibilities will include:
- Install new Brainab devices and software in hospitals
- Install SW/HW upgrades
- Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in specified time
- Perform Troubleshooting independently
- Repair systems/devices and minimize down time
- Complete every installation or service assignment quickly and efficiently
- Plan, organize, and implement all service assignments conscientiously and independently following the directive from the Support Manager
- Perform mandatory administrative tasks accurately
- Document performed services according to Brainlab policies
- Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
- Keep customers up-to-date regarding open requests, maintain good customer relationship and deliver high level customer service
- Maintain good and efficient communication between customers, colleagues and superior
- Engineering Degree or Grado Superior de Electromedicina Clínica
- Good knowledge in the area of computer and network technologies
- Strong analytical, troubleshooting, and problem solving skills
- Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self sufficiently
- Excellent organization and time management skills, ability to manage several work streams simultaneously
- Ability to work well individually and in a team environment
- Excellent communication skills in English and Spanish
- Willing to travel extensively (80%)
- Necessary to possess a valid driving license
- A mutually-supportive, international team
- Meaningful work with a lasting impact on medical technology
- Company car, cell phone, laptop - also for private use
- Flexible working hours as well as homeoffice
- Regular after work, team, and company events
- Comprehensive training and continuing education opportunities
Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.
Contact person: Tatjana von Freyberg
