Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.
If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!
Candidates must be able to work US time zone hours from the Vadodara office.
Responsibilities for the Support Specialist II
- Provide support for in-house healthcare software platform (EHR) to international clients
- Solve potential customers queries by answering software and service related questions
- Maintain customer records by updating account information in CRM
- Resolve product or service problems by clarifying the customer's complaint, determine the
cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, and follow up to ensure resolution
- Recommend potential products or services to development team by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
Qualifications of the Support Specialist II
- EMR support, training or implementation, IT Healthcare experience is an added plus
Knowledge, Skills, and Abilities of the Support Specialist II
- Excellent communication skills,
- Experience with Tech/Application/Software voice support
- Analytical, enthusiastic, energetic, and spontaneous with ability to provide solutions to technical queries
- Interpersonal and customer-oriented skills
- Able to work US time zone hours
Qualifacts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.
