Support Specialist (German fluent)

About this Job 

This position executes the Data acquisition processes and sample maintenance of Consumer Panel households (20000) in Germany. This includes understanding and representing the local market conditions in the operations processes. This entails engaging local partners like Statistical Operations and Input validation teams to ensure smooth hand-offs in operations.   

Responsibilities: 

• Executes the reception processes and associated project work for Germany. Onshore project work will be execution work that requires a local presence such as aspects of data queries that entail local inspection, contacts, or language. 
• Sample maintenance (recruitment requirements)  
• Panel members motivation (rewards points, gift catalogue, newsletters, Website, conquest, surveys, communications...)  
• Scanner and mobile application software maintenance  
• Call center panel supervision and support Teleperformance (Lisbon) & OLR (USA)  
• Direct attention to global external providers: OLR(USA) Logistic team (Italy) Teleperformance (Lisbon), Telsolutions (USA) and local ones: communication & printing providers, etc...  
• Works in partnership with the country’s Input validation and Statistical Operations team according to execution requirements as defined by the process playbooks for Operations and associated project work.  
• Work with Recruitment in-house team. 

Qualifications: 

Essential:

• B.S. or B.A., preferably in marketing  
• Ability to speak fluent English  and German
• Experience with Microsoft Excel, Word and PowerPoint 
• Ability to work in a cross-functional environment with several interacting teams   
• Experience handling, manipulating data
• Ability to document work and effectively prioritize documentation  
• Able to Work in an individual and/or team setting 

Preferred:

• Experience with R   
• Experience with Python    
• Ability to work on multiple projects in parallel while managing and meeting changing deadlines and priorities  
• Excellent organizational, communication and interpersonal skills   

We offer 

• Work in dynamic environment engaging with local and global companies.  
• Benefits & flexible working hours, hybrid work options.  
• Internal trainings will be provided together with detailed onboarding agenda.   
• Access to learning platforms 
• Staff and team events  

#LI-SR2

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion