Position Summary:
The Support position plays a key role in maintaining the quality, ambiance, and efficiency of the dining experience. This position bridges the kitchen and front-of-house operations, ensuring seamless service by delivering food promptly, keeping the dining and bar areas clean and organized, and maintaining proper stock of supplies. With a focus on teamwork, customer satisfaction, and attention to detail, this role supports the overall guest experience by upholding high standards of sanitation, providing exceptional service, and contributing to the restaurant's energetic and welcoming atmosphere.
Duties and Responsibilities:
Responsibilities include, but are not limited to:
- Working with the servers to create great energy and atmosphere.
- Greeting each guest with a good attitude and a smile.
- Taking out trash and keeping the restaurant clean and organized free of dirty plates and glassware.
- Running food to tables and ensuring guests are receiving their correct order.
- Handling the food in a timely manner to ensure optimal food temperature.
- MUST have a great understanding of the menu and what is in each dish.
- Fill water glasses when necessary.
- Clearing empty food plates when guests are finished.
- Wiping down and sanitizing tables when guests are done eating.
- Keeping the restaurant stocked with adequate supplies such as plates, napkins, silverware, and glasses.
- Helping with dishes when we are backed up.
- This position must possess excellent customer service skills and understand the importance of damage control.
Qualifications:
- Possess excellent communication skills.
- Understands and follows written directions.
- Must be able to provide legible communication.
- Works cooperatively in a team environment.
- Must be comfortable learning new skills.
- Can perform calmly under pressure.
- Uses critical thinking reasoning skills to solve problems quickly.
- Manages time effectively.
Skills and Attitudes:
- Must be motivated, hard-working, passionate and handle multiple tasks and responsibilities.
Must have the ability to:
- Able to work at a rapid pace while maintaining attention to detail, ability to multi-task.
- Must be skilled in time management.
- Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
- Must show enthusiasm for the job and for the restaurant.
- Must be considerate, patient, and willing to help fellow employees.
- Must have a good self-image and be able to command the respect of the employees.
- Must be able to tolerate pressure and work calmly and efficiently during busy times.
- Must handle guest complaints according to restaurant policies and procedures.
- Possess the highest work ethics, personal morals and honesty beyond reproach.
Education:
Must have one or more of the following:
-
Minimum of 1+ years support experience required in fine dining or upscale restaurant.
- Equivalent combination of education and experience.
Certificates, Licenses, and Registrations:
- San Diego County Food Handlers Card (must be obtained within 30 days of employment). Serve safe certificate preferred.
- Anti-harassment and nondiscrimination 1-hour class.
Physical Requirements:
- Must be able to sit, stand or walk for up to 8 hours at a time.
- Must be able to lift at least 50 pounds safely and properly.
- Must be able to bend, stoop and climb.
- Must be able to push and pull.
