Support Engineer

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Support Engineer - DICE

Why We Have This Role

As a Support Engineer at Qualtrics, you will be supporting the Data Intelligence Center of Excellence (DICE) as a part of the Knowledge Engineering team to source data for ML/AI modeling needs as well as prepare, load, and export data into and out of our annotation tooling.

How You’ll Find Success

• Ability to read code (like Java, Node, Go)
• Ability to read application logs
• Familiarity with one of the scripting languages (Bash, Python, Perl or other)
• Ability to write SQL queries and execute common DB operations (extracts, mass delete etc)
• Experience in diagnosing tooling issues
• Experience building and/or managing software deployment pipelines (CI/CD)
• Excellent English communication skills, written and spoken
• Analytical thinking
• Proactive approach to issues and trends

How You’ll Grow

A Support Engineer at Qualtrics maintains and operates scalable, fast, and robust solutions and solves complex team issues and business problems. SEs build and design new tools, address DICE team issues, and optimize and refine our architecture to drive maximum performance and automate manual tasks. SEs work closely with peers, including other engineers, product managers, and UX, while interfacing directly with groups/teams internal and external to DICE. They are responsible for the quality, availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of their product line and service(s).

Things You’ll Do

• Triage and analyze reported issues
• Investigate application code and application logs to identify root causes
• Implement fixes or provide necessary information to application engineers
• Design and implement tools and reports that will speed up the resolution
• Use existing tools and reports
• Cooperate with Engineering, Applied Science, and Product Management teams, both locally and internationally
• Identify trends in application quality and performance
• Implement and monitor alerts based on quality and performance trends

What We’re Looking For On Your Resume

• Bachelor’s Degree in STEM related field
• Excellent leadership, verbal, and written communication skills
• Experience troubleshooting and problem solving technical issues
• Good level of curiosity and interest to learn
• A high degree of organization and attention to detail
• Empathy and the desire to ensure the success of others
• Ability to retain composure under stressful conditions, communicate effectively with individuals in different roles at Qualtrics, and get the right things done

What You Should Know About This Team

The DICE organization provides AI/ML research and development services for all product lines. This team builds core machine learning infrastructure and services. 

Our Team’s Favorite Perks and Benefits

• We spend 10% of our time on individual engineering growth activities every quarter
• $1800 USD Experience bonus to be used for an “Experience” of your choosing
• Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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