The Role:
This is an opportunity for a Support Engineer with 3–5 years’ experience to join Propellerhead and play a key role in operating and improving our production systems.
You may have experience in a dedicated support or SRE-adjacent role, or in a software engineering role that required strong operational responsibility, technical troubleshooting, and regular client engagement.
As a Propellerhead Support Engineer, you will work with our System Reliability Engineer, Analysts and Senior Developers to provide business hours support to our clients. You will own incidents from triage through to resolution, contribute to DevOps activities, and help improve the reliability, observability, and resilience of our systems over time.
Role Responsibilities Include:
Triaging support issues in real-time, while verifying the symptoms, impact and responsibility for further investigation
Investigating the root cause of incidents and resolving them
Monitoring incident progress, and communicating status updates to clients
Implementing proactive changes and contributing to continuous improvement
Participating in technical reviews and presenting your ideas to the team
Completing incident reports, including recommendations for ongoing incident mitigation
Implementing solutions/resolutions in partnership with core development teams
Documenting system architecture and configuration/deployment processes
Experience Required:
Technical education, such as a Software Engineering or Computer Science degree
3 - 5 years experience in a similar Support Engineer position or a position requiring technical knowledge and client engagement
Technical experience/familiarity with Azure and Linux
Experience with network configuration and analysis on Azure
Fantastic written and verbal English communication skills
A natural affinity for problem solving
Confidence to interact and work with a diverse range of people, including clients
A strong desire to learn and upskill
You must be Auckland based for this role. We offer a hybrid working model (working from home and working on-site), however office attendance is required weekly, on nominated teams in-office days, as and when required
About Propellerhead:
Propellerhead is a leading software services company that designs, delivers, and maintains large-scale, custom-built digital platforms across a range of technologies. We place emphasis on producing technology which is meaningful, has value, and can make a difference in the world. We foster long lasting and trusting relationships with all our clients, and we have worked with a diverse range of commercial, non-profit, and government organisations over our 20 years in the market.
How We Build Software:
We build software by structuring solutions in a product-centric manner and focusing on continuously delivering improvements from a backlog of features. These features are taken from real stakeholder needs linked to clear objectives. As a result, our digital platforms are a mixture of custom components and external services which produce a powerful and engaging experience when combined.
Benefits:
- Be part of an innovative world-class team, with a culture of learning and collaboration.
- Contribute to interesting, diverse, and commercially minded work for well-respected clients.
- Opportunity for professional growth and development.
- Fortnightly knowledge sharing sessions, with lunch.
- Competitive salary. Employee Share Purchase Scheme offering.
- If based in New Zealand, this role is Auckland based, office attendance is required. Work within our beautifully designed office and/or from home (hybrid working model).
- Propellerhead is an equal opportunity workplace which is free from discrimination.
Cover Letter:
**Please note - only applications with a cover letter will be reviewed, please do not use AI to write this.
It's very important to us that you include a cover letter with your application - it's your chance to tell us more about who you are and what you value.
At Propellerhead, we use AI thoughtfully as part of our delivery practices - considered integration helps us stay at the forefront of technology and create innovative, valuable solutions for our clients. In recruitment, however, AI isn’t used to assess skills, experience or suitability for a role. Every application is reviewed by a real person to ensure a fair, engaged and thoughtfully human process. Therefore we kindly ask that you refrain from using it in your application. We're excited to learn about your unique experiences and ideas, so please apply as your authentic self!
More:
Candidates that progress may be asked to agree to a police background check, credit history check, other assessments and provide evidence of qualifications.
Learn more about our company here.
