Support Engineer Power BI

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for a Support Engineer Power BI to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

Responsibilities:

• Provide expert support to customers on Azure database issues, with a primary focus on Power BI and associated technologies.
• Spend time working on support tickets and resolving customer-reported issues, and customer meetings.
• Perform root cause analysis, troubleshooting, and detailed technical error analysis to provide effective solutions within defined SLAs.
• Act as a bridge between end users and engineering teams, facilitating clear communication to troubleshoot and resolve issues.
• Communicate complex issues in a straightforward manner, ensuring customers are well-informed and satisfied with the support process.
• Write and present detailed technical emails, providing clarity and professionalism in customer interactions.
• Collaborate with cross-functional teams to escalate and de-escalate issues as needed, and work closely with team members to improve customer support processes.
• May require weekends sometime, you will still only work 5 days.

Qualifications:

• 5-10 years in technical support or database management.  
• 5 years of experience with Power BI.
• 5 years of experience with Azure Fundamentals.
• Experience with Microsoft Fabric.
• Knowledge of Power BI Desktop, Power BI Service, Power BI administration, and gateways.
• Experience with SSRS, SSAS, and SSIS is advantageous.
• Excellent written and oral communication skills, with the ability to communicate clearly and professionally with customers.
• Strong ability to analyze and interpret technical errors, conduct root cause analysis, and resolve issues.
• Proven experience in customer support, with the ability to handle escalations, cross-team collaboration, and technical troubleshooting.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $69,000 to $80,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected]

Blueprint wants you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We also believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• 401k program
• Competitive PTO offerings
• Parental Leave
• Contribute to one of our Employee Affinity Groups
• Opportunities for professional growth and development

Blueprint Technologies is an equal opportunity employer where employment is based on merit, qualifications, and professional competence.

Location: Hybrid