Your influential mission. You will...
- Take ownership of support tickets throughout the entire life cycle and conclusion
- Communicate about issues with B2B clients
- Maintain tickets in an issue-tracking system
- Coordinate issue resolution with third parties and development teams
- Investigate issues, interrogating logs and working through code
- Reply to customers within the support ticket
- Communicate with feed providers for issues that may be on their side
- Create scripts to help access the relevant information
- Liaise with development teams to triage tickets
- Communicate with Account Managers for issues raised
Components for success. You...
- Already have at least 2 years of experience as an L1 or L2 Support Engineer
- Have experience with Linux system support and production systems support
- Bring experience with SQL
- Have bash scripting skills
- Have worked with issue tracking systems Jira and ServiceNow
- Bring troubleshooting skills: client issues debugging, logs analysis, anomalies detection
- Have good communication skills
- Have experience with web-based applications
- Are excellent communicator and you have prioritizing skills
You'll get extra points for...
- Experience in developing applications in Python
- Experience working with Docker and Kubernetes
- Sports betting experience
Thrive in a culture that values...
- Initiative-taking and confident approach at the workplace
- Global scope and inclusive working environment
- Constant learning and development opportunities
- Active lifestyle and mental well-being
Playtech Sports
Playtech Sports specialises in the provision of online betting and gaming software to UK and global service providers. Headquartered in London and founded in 2005, our GenBet product provides operators with a robust and secure central customer management platform onto which any number of products can be added and managed. Sportsbook, Pool Betting, and Fixed-Odds Games modules allow the operator to tailor their online service whilst a comprehensive back office and reporting suite provide powerful tools for event and market management.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
