Support Engineer

• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Record details of interactions into Support’s Ticket Management System
• Take end to end ownership of customer technical issues and needs, ranging from product questions to troubleshooting.
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc.
• Monitoring & validating processes
• Create and conduct ongoing operational data processes in customer environments, including required managed complementary service to the product
• Develop & extract data Reports
• Document knowledge and help educate colleagues and teammates on technical cases.
• Keep current with product knowledge regarding features and functionality
• Participate in customer-centric projects, as well as internal process improvements

• Bachelor's degree in information systems, industrial engineering or equivalent, BA + relevant courses.
• 3 years of proven experience in tier 2\3 technical support or delivery\implementations
• Good command of written and spoken English.
• Strong SQL background- must have!
• Knowledge in Linux systems, utilities, and scripting
• Understanding of Software-As-a-Service (SAAS)
• Strong troubleshooting and problem-solving skills
• Willingness to work in shifts when required outside of business hours
• Great written and verbal client communication skills
• Team spirit, self-motivation and a positive attitude
• The ability to work with multiple interfaces and tasks in a dynamic environment
• Be highly detail oriented 
• Business orientation 

Nice to have:

• Development skills
• Experience using cloud environment\AWS\Azure
• Knowledge in ETL process performance tuning and testing of data 

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.