CV submission deadline: 22/07/2024
Service delivery mode: On-site
We are seeking a talented and experienced Support engineer for the European Block chain Services to work for our client in Brussels, Belgium.
Job Responsibilities:
- Work with engineering and devops team to ensure 24x7 availability of service offerings.
- Create and maintaining the Tickets in our ticket system and follow ITIL best practices.
- Create and update knowledge base for the known issues.
- Provide L1, L2 support and troubleshoot application and infrastructure issues.
- Send out the notifications to users in case of downtime during business hours.
- Trigger investigations (registration of problems) in order to identify root causes and prevent potential impacts on the application.
- Provide stand by support when required.
- Support, and document automated build and configuration management processes.
- Ensure comprehensive monitoring of all systems, including creation of dashboards for internal team use.
- Diagnose problems observed in test/staging/production environment.
Job requirements:
- Bachelor’s degree in computer science or computer engineering.
- 3+ years of experience as a Technical Support Engineer or similar role.
- Good understanding of web services, API and IP based protocols.
- Ideally RHCE qualified or equivalent GNU/Linux experience or qualification.
- Experience of Docker orchestration technologies.
- Understanding/Experiences in scripting languages.
- Solid TCP/IP networking experience and understanding.
- Experience in network, OS and application monitoring tools.
- Good knowledge of ITIL best practices.
- Version control/git.
- Experience with CI/CD pipelines.
- Experience with Puppet is a plus.
- Jira/Confluence and service now experience is a plus.
- Blockchain knowledge is a plus.
Working conditions:
- Occasional travel may occur.
- Office located in Brussels.
WHO ARE WE?
VASS (https://vasscompany.com/en/) is a leading digital solutions group of companies headquartered in Madrid, Spain, present in 26 countries in Europe, the Americas and Asia with more than 4,700 professionals
VASS helps large companies in their digital transformation process, developing and executing the most innovative and scalable projects, from strategy to operations.
All our growth comes from our talented people, passion for innovation, and a constant search for improvement, always the VASS way: “Complex made simple”.
