Support Engineer

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for a Support Engineer (Entry Level) to join us as we build cutting-edge technology solutions!  This is your opportunity to be part of a team that is committed to delivering best in class service to our customers.

 Responsibilities:

• Provide technical assistance to customers, addressing inquiries and resolving issues related to software or hardware operations.
• Engage with customers, including high-profile clients, to deliver exceptional service and maintain strong relationships.
• Install software or conduct hardware testing remotely as needed.
• Monitor system performance, enter commands, and identify and address errors to ensure proper functioning.
• Maintain detailed records of transactions, troubleshooting steps, and remedial actions taken.
• Read technical manuals, confer with users, and perform diagnostics to investigate and resolve issues.
• Collaborate with internal teams to improve processes and deliver high-quality solutions.

Qualifications:

• Associate’s or Bachelor’s degree in a related field is required.
• 2+ years of experience interacting with customers, including handling customer service and sales tasks.
• 2+ years of project management or planning experience.
• 2+ years of demonstrated written and verbal communication expertise.
• Proven ability to collaborate within a diverse and inclusive environment.
• Flexibility and adaptability to handle priorities and project changes.
• Outgoing and energetic personality, bringing enthusiasm to a team environment.
• Strong business acumen and ability to understand customer needs.
• Technical and/or Program Management Certifications are a big plus.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $55,000 to $62,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: [email protected]

Blueprint wants you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We also believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• 401k program
• Competitive PTO offerings
• Parental Leave
• Contribute to one of our Employee Affinity Groups
• Opportunities for professional growth and development

Blueprint Technologies is an equal opportunity employer where employment is based on merit, qualifications, and professional competence.

Location:  Onsite/Hybrid