About Achievers
The "Achievers Employee Experience Platform™" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at
www.achievers.com to learn more, and check out our platform in action
here. Join us in our mission to Change the Way the World Works™!
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.
As a Support Delivery Analyst, you will:
- Deliver excellent communication and unforgettable customer service to internal stakeholders,
- Triage and reproducing bugs, determining if Tier 3 support is required,
- Assist with Support issues filed to bug ticketing system
- Assist internal stakeholders with operational tasks as needed – project tracking, troubleshooting, as needed
- Act with a sense of urgency to ensure client issues are resolved as quickly as possible
- Communicate effectively with many internal and external stakeholders, follow up and deliver on action items
- Liaise with CSMs and other internal stakeholders on support issues by working through issues, ensuring timelines are met, and cross-departmental alignment
- Ensure best practices are followed and create processes as necessary
- Meet or exceed service level agreements (SLA targets) and other measures of success
What you'll bring to the role:
- 2-3 years of customer/support work experience
- Completed bachelor’s degree
- Experience in addressing support tickets/requests in a queue environment (JIRA)
- A strong technical background, communication, problem solving, and interpersonal skills; articulate and creative
- Ability to understand technical aspects of software functions
- Experience working in a team-oriented environment
- Ability to work extended hours
- Experience in a metrics driven environment is preferred
- You're an independent self-starter with a sense of urgency, proven results orientated
- You must be flexible/adaptable and have a knack for thinking on your feet to succeed in this role
Why you’ll love working at Achievers:
· We are passionate about disruptive technology that’s rooted in science, research and data.
· We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
· We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
· We believe in moving quickly, failing fast, and adapting to change.
· We enjoy coming to work every day because we believe in our product and love our culture.
· We’re committed to achieving excellence in everything we do.
Benefits & Perks for permanent full time employees:
· Competitive Pay 💰
· Parental Leave Top-up 👶🏼
· Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
· RRSP Matching 🙌🏼
· Flexible Vacation 🏖️
· Employee and Family Assistance Program 🤝🏽
· Full access to the LinkedIn Learning Library 👩💻
· Internal Mentorship Program 🎓
· Employee-Led Employee Resource Groups 👏🏼
· A beautiful office space located in Liberty Village, Toronto 🇨🇦
· Participation in our Points-based Employee Recognition Program ✨
· Opportunities for professional development and career growth 📈
Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
