Support Analyst - MS Dynamics F&O/ ERP Technical

Role: Support Analyst - MS Dynamics F&O/ ERP Technical

Where the job is based: Bangalore/Pune
Experience: 3-7 Years

This role requires working in the UK shift  and occasional out-of-hours working to support customer interests.

Who we are:

Kerv Digital (previously known as cloudThing) solve complicated problems with great digital experiences. We combine Power Platform, DevSecOps, Data Science and Software Engineering to achieve measurable business outcomes for our clients. Headquartered in Birmingham and part of Kerv, we are part of a £50m revenue global organisation, with over 450 employees, working with over 800 sector leading clients, with offices in London, Birmingham, and Bangalore.Kerv is an ethically led organisation, and we are proud of our values. Our mission to Build Future and make a positive difference in society helps guide us to choose to work primarily with Nonprofit and Public Sector organisations. We encourage all our developers and designers to embrace the latest technologies, frameworks, and cloud deployment platforms to help our clients achieve more. We relish the difficult problems and integration challenges and guarantee our developers are never bored.

We are proud to be certified as a Great Place to Work by independent assessors in both the UK and India. We can offer you an inclusive, collaborative atmosphere to develop your skills as part of a global multi-discipline development team with opportunities to be mentored by forward-thinking architects.

Join us today to work closely with household name clients, build your technical prowess, and make 
new friends along the way.

Roles and Responsibilities

• Monitor the managed services queue, providing first point contact for all tickets
• Respond to all incoming tickets within the boundaries of the SLA
• Maintain a professional manner in all client communications
• Where possible, resolve the ticket without passing it onwards (first time fix)
• Where first time fix can’t be delivered assign tickets to the appropriate consultant for resolution
• Respond to client queries on ticket status
• Escalate where necessary to the managed services principal
• Ensure excellent service is provided to all managed services clients
• Participate in improvement to our ITIL based framework for good practice managed services operation
• Identify risks and mitigate or communicate as necessary
• Always represent Inciper in a professional and positive manner

Skills & Knowledge

Essential:   

• Knowledge of the principles of managed services
• Technical knowledge of Dynamics 365 for Finance & Operations
• Strong IT skills (including a level of programming and SQL skills)

Desirable:   

•  Experience designing and developing extensions/customizations for Dynamics 365 for Finance and Operations
• Technical knowledge of Dynamics 365 for Supply Chain Management

Experience

Essential:   

•  Working in a professional environment
• Understanding of change management and methodologies such as ITIL (Service Life Cycle)
• Understanding of relational databases (e.g. MS SQL)
• Experience with Life Cycle Services (LCS)
• Experienced in development in AX 2012, Dynamics 365 for Operations
• Proficient in X++, SQL, and Microsoft development tools (Visual Studio, Azure DevOps)

Desirable:

•  Microsoft business applications
•  Microsoft Supply Chain Management
•  Microsoft Project Operations

Aptitude:

•  Good written client communication
• Good telephone manner
•            Ability to prioritise own work
• Proactive approach to work

"At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together".

Don’t take our word for it though, check out our impartial Glass Door reviews

*Please note: By submitting an application you agree to Kerv Digital’s recruitment policy*