Job Title- Support Analyst
Location- Geelong, Vic
Department - Care
Role Type- 3 Months contract
Position Reports to: Customer Solutions Manager
Internal Relationships: All business units
External Relationships: Customers, IT Contractors, Third Party provider
Role Purpose
To assist customers and team members in using Carelink suite of software products. Provide quality customer service based on extensive product knowledge. Deliver according to the companies Support License Agreement – SLA’s guidelines.
Requirements
Key Responsibilities
Provide quality customer service:
Essential Competencies
Special skills, knowledge and attitude:
Interpersonal Skills:
Preferred Skills
IT qualifications
Knowledge of Carelink+ software
Knowledge of SQL query writing, Citrix environment & Crystal Report writing
Experience with Windows operating systems in a networked environment as well as knowledge of Microsoft Office
Benefits
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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