Cross Border Talents is hiring a

Support agents - Social media platforms

Athens, Greece
Full-Time

Our client project is a leading social media platform dedicated to connecting people and fostering communities worldwide. The mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our French or Italian-speaking users.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in French or Italian.
  • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
  • Follow up to ensure resolution and maintain high customer satisfaction levels.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Keep accurate records of customer interactions and actions taken.
  • Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
  • Provide feedback on the efficiency of the customer service process and suggest improvements.
  • Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.

Requirements

  • Fluency in French or Italian (both written and spoken) is mandatory.
  • Excellent communication skills and a strong customer focus.
  • Proven experience in customer support or a related field is preferred.
  • Familiarity with social media platforms and their functionalities.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
  • Basic technical skills and the ability to learn new software quickly.
  • Availability to work flexible hours, including weekends and holidays, if required.

Preferred Qualifications:

  • Experience with customer service software (e.g., Zendesk, Freshdesk) and CRM systems.
  • Knowledge of other languages is a plus.
  • Experience in a remote work environment.

Benefits


Job Description: Customer Support Agent (French/Italian Speaking)

Position: Customer Support Agent
Location: Remote/On-site
Employment Type: Full-time/Part-time
Languages Required: French or Italian

About Us: We are a leading social media platform dedicated to connecting people and fostering communities worldwide. Our mission is to provide a safe, enjoyable, and enriching user experience for everyone. We are looking for passionate and customer-oriented individuals to join our support team to assist our French or Italian-speaking users.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via social media channels, email, and live chat in French or Italian.
  • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits.
  • Follow up to ensure resolution and maintain high customer satisfaction levels.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Keep accurate records of customer interactions and actions taken.
  • Collaborate with other team members and departments to resolve complex issues and improve the overall customer experience.
  • Provide feedback on the efficiency of the customer service process and suggest improvements.
  • Stay up-to-date with platform updates, changes, and new features to provide accurate information to customers.

Qualifications:

  • Fluency in French or Italian (both written and spoken) is mandatory.
  • Excellent communication skills and a strong customer focus.
  • Proven experience in customer support or a related field is preferred.
  • Familiarity with social media platforms and their functionalities.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to remain patient and empathetic when dealing with challenging situations.
  • Basic technical skills and the ability to learn new software quickly.
  • Availability to work flexible hours, including weekends and holidays, if required.

Preferred Qualifications:

  • Experience with customer service software and CRM systems.
  • Knowledge of other languages is a plus.

Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and development.
  • Flexible working hours.
  • Comprehensive training and onboarding program.
  • Access to employee wellness programs.
  • Collaborative and supportive work environment.
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