Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the team
Careem's Marketplace Performance Leads form the foundation of our organization. They are dedicated to maintaining exceptional marketplace KPIs, ensuring our customers receive the best possible experience while optimizing supply earnings and utilization. Responsible for all KPIs throughout the marketplace process, our Marketplace Leads focus on efficiently managing supply-base to deliver a high-quality customer experience and ensure consistent customer growth.
What you'll do
Your primary responsibilities will include:
- Ensuring service reliability and achieving revenue and trip targets.
- Retaining captains through engagement initiatives and managing budget spend.
- Taking ownership of country setups and configurations to enhance customer experience, supply growth, and performance.
- Utilizing a data-driven approach to analyze the entire journey from booking to ride completion, and implementing initiatives to optimize marketplace KPIs.
- Demonstrating strong SQL skills for pre and post campaign analysis, A/B testing, prediction modeling, dashboarding, and effective communication with captains.
- Actively participating in operational tasks such as campaigns and configurations based on data insights.
- Coordinating with other operations teams to streamline captain supply acquisition, retention, engagement, and enhance customer experience, ensuring optimal marketplace health.
- Managing performance updates and closely collaborating with stakeholders including commercial, finance, and marketing teams.
What you'll need
- BA/BS in Engineering, Science, Computer, BI, Software etc.
- 2-3 years of experience in data driven/business oriented roles
- Strong analytical skills
- Strong communication skills
- Self motivated team player
- Proficiency in SQL and Excel is a must
- Visualization/Dashboard skills in any BI tool such as Tableau, Power BI etc.
- Python skills are a plus
Where you'll be
- We are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home
- 3 days working from office is a must
- You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
