The Supply Chain Supervisor will support and assist the Operations Manager with day-to-day activities in their assigned functional area. Responsible for productivity, accuracy, and overall performance of team members while being consistent with business and customer service objectives. Performs related duties or as required.
Primary Responsibilities:
- Provides hands on leadership, directing and leading team members to achieve customer service and department objectives.
- Coach 10 to 40 team members in an assigned functional area in accordance with established procedures and schedules.
- Resolves problems and opportunities in the assigned function.
- Keep activities on track; escalates any out-of-scope problems to the next level or the most appropriate Team member for the situation.
- Analyze operational procedures, processes, and activities to suggest improvements in assigned area.
- Assures safety and maintains acceptable standards.
- Maintain team member production and accuracy records, labor hours and carryover reports for assigned area.
- Assures equipment in the assigned functional area is well maintained.
- Communicates with assigned team members as well as all levels of management to assure positive team member relationships and a proactive approach for solving team member problems.
Core Competencies & Accomplishments:
- Strong Customer Service experience preferred
- Background in Jewelry Business strongly preferred
- Experience communicating/negotiating with outside vendors
- Candidates with strong leadership abilities preferred
- Ability to work either 1stor 2nd shift or open to rotation
- Open to changing shifts or workdays in the future
- Six months hands on management experience preferred
- Good communication and interpersonal skills a must
- Experience with Microsoft Office, Excel and typing skills preferred
- Must be detail oriented and have the ability to initiate accurate correspondence and reports
- Responsible for accuracy, daily reports, meeting daily/monthly goals, and overall performance while being consistent with business and customer service objectives
- Conducts department meetings
- Demonstrates strong analytical and interpersonal skills
- Experience in Customer Service, Receiving, Shipping and demonstrates 1st time Quality mindset
- Strong customer service background with exemplary Customer First techniques
- Experienced in previous repair environment working within contractual allowances from a warranty company
- Experienced in accounting, billing and reconciliation of month end reports
- Interview, hire and train new talent; Corrective Action experience for accountability, including termination when warranted
- Resolves associate issues and identifies areas of opportunity. Coaches for growth through positive reinforcement
- Experience in writing SOP’s, business procedures and job skills training checklists.
- Adept in successful escalation resolution
- Working knowledge of Lean/Six Sigma management techniques
- Coach 25 to 30 team members by providing hands on leadership in the assigned functional area in accordance with established procedures and schedules
- Oversees team member production and accuracy records, labor hours, UPH, and carryover reports for assigned area
- Communicates with assigned team members as well as all levels of management to ensure positive team member relationships and a proactive approach for solving team member problems
- Manages workflow production and accurately staffs the department
- Analyzes operational procedures, processes, and activities to suggest improvements in assigned area
- Ensures safety as a priority and maintains acceptable standards
- Ensures equipment in the assigned functional area is well maintained
What you get:
Eligible for bonus under the Management Incentive Plan.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.
