Supplemental & Group Claims Insurance Trainer

Supplemental & Group Trainor assists in the development, continued evolution, and growth of the Supplemental & Group Division training program. Must live in the Madison, WI area office hours are M-F 8am - 5pm central.

Responsibilities:

• Develop and facilitate department-agnostic product and system trainings for Division’s operational areas.
• Develop and facilitate job type and department-specific trainings that build off foundational department-agnostic system and policy trainings.
• Create and lead additional trainings subject to Division and individual department needs.
• Conduct various new hire, annual, and ad hoc trainings.
• Responsible for Division-specific regulatory and compliance trainings.
• Assist in development and facilitation of targeted trainings based on production and quality metrics.
• Identify pertinent training resources and technology and assist in its procurement, development, and rollout.
• Maintain Division’s training library, resources, and software.
• Custodian of Division-specific training materials and records.
• Provide development and training feedback to leaders.
• Assist in development of training metrics, results, and feedback reporting.
• Adhere to and train to pertinent regulatory, industry, and legal requirements, such as HIPAA and PHI standards and practices.
• Collaborate with department leaders and Doc Design to ensure standard operating procedures remain relevant and up to date, including their periodic certification.
• Analyze processes and workflows to identify potential process improvement opportunities.
• Training liaison between Supplemental & Group Division and Corporate training.

Requirements:

• H.S. Diploma/GED required.
• Bachelor’s Degree preferred.
• Training or teaching/education experience preferred.
• Experience with several training platforms preferred.
• Supplemental & Group product knowledge preferred.
• LifePro and Perceptive experience preferred.

Pay Range:

• $58,300 - $91,600 per year. 

Salary is commensurate to experience, location, etc.

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