CMI Media Group is looking for a Supervisor, Social Intelligence, who willlead Social Listening, Research, and Community Management initiatives for client brands! In this role, you will be the leader in providing brands and teams with thoughtfulsocial data analysis, and social channel management support where applicable. You willbe the connector of data tocompliment social media strategies across major social network and media strategiesandleverage social listening and community management tools for planning, reporting and analysis. This is a leadership role within a dedicated and growing social data group, where you will be the day-to-daylead ofclient social listening and community management programs. Responsibilities:
Assist in the management of client relationships, strategy, and day-to-day execution as it relates to CMI’s social listening services
Assist in the collection, analysis, and PowerPoint report development for recurring social listening reports across clients
Build queries in CMI’s social listening tool to collect and analyze the social data
Work closely with the client-facing social teams to derive actionable insights based on client business goals and objectives
Assist in the development of templates, best practices, and trainings for the organization and fellow team members
Monitor client owned social channels to discover content that needs to be addressed, escalated, and reported per client community management and FDA guidelines
Work alongside client’s brand team creative and PR agencies to escalate concerning content and adjust messaging based on social analysis
Identify new opportunities and evaluate new tools that create efficiencies and expansion in CMI’s offerings
Collaborate with CMI’s decision sciences, analytics, media, search, and social teams to share insights and integrate where possible
Ability to build code for automation of analyses a plus, but not required
Maintain and grow as the subject matter expert, by staying current on social platforms
Learn and assist with other social media tasks/skills as needed
Develop a deep understanding of the client’s brands and disease states, and determine how social listening and community management can provide a benefit to their audiences
Assist clients in the development of best-in-class community management programs including the creation of community and response guidelines
Mange team of 1-2 social intelligence analysts, mentoring them through their career path
Leverage social listening tools to aid in the development of strategies and analyze competition and audience segments
Requirements:
Minimum of 4-5 years in a social data role, including social listening and community management
1-2 years of management or mentorship experience
Proficient in the top social listening tools (for example, Hootsuite, Sprout Social, Sprinklr and beyond) and experience researching new emerging tools a plus!
Experience in a regulated industry – pharma or healthcare experience a plus/preferred
Strong attention to detail, project management, and prioritization skills
Ability to work both independently and in a team in a fast-paced environment
Advanced in Excel and PowerPoint
Demonstrates strong communication (written and verbal) and analytical skills
Knowledge of social media, search, and/or traditional media marketing a plus
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